L1 Application Support Engineer — 24/7 Dynatrace & Batch

Ideal Reliance; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Annual Leave

5 Working Days

Job summary

Jora Malaysia is seeking an experienced IT support professional for an Application L1 support role based in Jalan Tun Razak, Kuala Lumpur. The contract spans 12 months with 24x7 coverage and requires 4–6 years of relevant experience.

Applicants should have a Bachelor's degree in CS or IS, scripting, and skills in MySQL/Oracle DB, Linux, Windows, web servers, and Dynatrace, with duties including health checks, monitoring, incident triage, batch operations, and service desk support.

Qualifications

• Bachelor's degree in CS or information systems or equivalent work experience.
• Minimum 4-6 years experiences in Application level 1 support and/or batch operation and/or Service Desk support or similar role.
• Experience with system monitoring tools and troubleshooting techniques.
• Technical skills: Scripting knowledge / MYSQL/ORACLE DB/ Linux / Window / Any Other Web Servers / Dynatrace.

Responsibilities

• Perform Application Daily Health Check.
• Application performance monitoring/Event management using Dynatrace tool.
• Perform first contact resolution (FCR) for specific Request or Incident if applicable.
• Incident triage and logging application issue via SNOW and route it to the proper technical resolving team.
• Initial assessment of service Requests and Incidents including update of details of the requests in the SNOW ticket system.
• Ensure completeness of information when issues are logged to facilitate investigation and resolution.
• Monitor status until closure of Request or Incident in the SNOW ticket system.
• Prepare accurate and timely report (scheduled and ad hoc requests).
• SOP-based troubleshooting & resolution of Incident or Request.
• Perform post production implementation verification.
• Monitor the status of the Application BAU requests including Data Extract, Data/Reference Setup, and other BAU requests.
• Develop and maintain documentation (e.g. ASC L1 operation manual, SOP, KT doc).
• Support Service Desk activities
• Batch monitoring and operation: execute batch jobs, ensure timing and sequence, monitor status, escalate issues, update records.

Skills

Scripting knowledge

Education

Bachelor's degree in computer science or information systems

Tools

MySQL

Oracle DB

Linux

Windows

Dynatrace

Web servers

Job description

Jora Malaysia is seeking an experienced IT support professional for an Application L1 support role based in Jalan Tun Razak, Kuala Lumpur. The contract spans 12 months with 24x7 coverage and requires 4–6 years of relevant experience.

Applicants should have a Bachelor's degree in CS or IS, scripting, and skills in MySQL/Oracle DB, Linux, Windows, web servers, and Dynatrace, with duties including health checks, monitoring, incident triage, batch operations, and service desk support.