Application Support Engineer 1970

User Experience Researchers Pte Ltd; Malaysia; Remote; MYR 70,000 - 110,000; Full time

Job summary

User Experience Researchers Pte Ltd is seeking an Application Support Engineer to maintain and support APAC applications. The role emphasizes incident/change management, Java and Jasper development, and basic Azure infrastructure knowledge, with both local and remote customer support responsibilities.

The ideal candidate will have hands-on Java/Jasper experience, strong troubleshooting skills, and the ability to work in project-based environments, ensuring high availability and performance

Qualifications

• Minimum 2 years of experience handling incident and change requests.
• Minimum 2 years of experience supporting customers (local and remote).
• Minimum 1 year of hands-on experience in Java and Jasper development and deployment.
• Minimum 1 year of working experience in projects (implementation, upgrade, or enhancement).

Responsibilities

• Provide application support for APAC applications, ensuring high availability and performance.
• Handle incident management and change requests in accordance with SLA requirements.
• Provide local and remote customer support, troubleshooting and resolving application-related issues.
• Perform Java and Jasper development, deployment, and maintenance tasks.
• Participate in project implementation activities, including testing, deployment, and post-go-live support.
• Identify and fix security vulnerabilities, and deploy patches as required.
• Monitor server performance, system health, and capacity, ensuring optimal operation.
• Support application deployment and infrastructure activities within Microsoft Azure (basic level).
• Document issues, resolutions, and technical procedures for knowledge sharing and compliance.

Skills

Java

Incident management

Change management

Customer support

Azure basics

Tools

Jasper

Azure

Job description

About the job Application Support Engineer 1970

Job Summary

We are looking for a proactive and technically skilled Application Support Engineer to support and maintain APAC applications. The ideal candidate will have strong experience in incident and change management, hands-on Java and Jasper development, and basic knowledge of Microsoft Azure infrastructure. This role requires both local and remote customer support capabilities, along with experience in project environments.

Key Responsibilities

Provide application support for APAC applications, ensuring high availability and performance.

Handle incident management and change requests in accordance with SLA requirements.

Provide local and remote customer support, troubleshooting and resolving application-related issues.

Perform Java and Jasper development, deployment, and maintenance tasks.

Participate in project implementation activities, including testing, deployment, and post-go-live support.

Identify and fix security vulnerabilities, and deploy patches as required.

Monitor server performance, system health, and capacity, ensuring optimal operation.

Support application deployment and infrastructure activities within Microsoft Azure (basic level).

Document issues, resolutions, and technical procedures for knowledge sharing and compliance.

Requirements

Experience

Minimum 2 years of experience handling incident and change requests.

Minimum 2 years of experience supporting customers (both local and remote).

Minimum 1 year of hands-on experience in Java and Jasper development and deployment.

Minimum 1 year of working experience in projects (implementation, upgrade, or enhancement).

Technical Skills

Primary Skill Area: Application Development

Technology: Java

Secondary Skill Area: Infrastructure

Additional Skills

Experience in fixing security vulnerabilities and deploying patches.

Experience in monitoring server performance and capacity management.

Strong troubleshooting and analytical skills.

Good communication skills and ability to work with regional (APAC) stakeholders.

Preferred Qualifications (Optional)

Experience in production support environment.

Familiarity with ITIL processes.

Experience working in multi-country/regional support models.