Application Support Engineer

StarHub; Petaling Jaya; On-site; MYR 120,000 - 200,000; Full time

Job summary

StarHub is seeking an experienced DevOps & Application Engineer to administer IAM and SSO applications while ensuring reliability, scalability, and security of our cloud-native platforms. You will manage day-to-day operations and contribute to future IAM platform implementations.

You will work with cross-domain teams to address incidents, optimize costs on AWS, and implement observability using Splunk, Prometheus, Grafana, and CloudWatch.

Qualifications

• Degree in Computer Science, IT, computer engineering fields or related fields or equivalent experience.
• 4+ years of combined experience in systems analysis, DevOps, Cloud or Operational support within telco environments.
• Strong expertise with IAM fundamentals: SSO, MFA, RBAC, identity lifecycle and knowledge of authentication standards OAuth 2.0, OpenID Connect, SAML, LDAP
• Implemented or supported IAM integrations for enterprise or digital platforms.
• Excellent analytical and problem-solving skills with strong attention to detail and ability to troubleshoot complex issues.
• Strong SQL skills and knowledge of at least 1 programming language i.e. Java
• Solid understanding of AWS core services, IAM security, and cost-optimization practices.
• Comfortable with Linux internals, networking fundamentals, and shell scripting.
• Hands-On knowledge on Symantec SiteMinder, Symantec Directory.
• Excellent communication, documentation, and collaboration skills.

Responsibilities

• Support and provide maintain current IAM and SSO systems used
• Administrate platform and ensure system availability and robustness
• Manage application vendors to provide timely and reliable support to business operations
• Resolve incidents and track SLA at all levels
• Collaborate with vendor in change requests, defect fixing and security vulnerabilities remediation
• Work with cross domains teams and stakeholders in ensuring system security compliance
• Establish observability with Splunk, Prometheus, Grafana, CloudWatch, and incident-response workflows (PagerDuty)
• Author technical documentation and provide knowledge transfer to team members
• Provide after office hour support as part of the operational needs on rotational basis

Skills

IAM

SSO

MFA

RBAC

OAuth

OIDC

SAML

LDAP

AWS

Linux

Shell Scripting

Java

SQL

Observability

Splunk

Prometheus

Grafana

CloudWatch

PagerDuty

Symantec SiteMinder

Symantec Directory

Education

Bachelor's degree in Computer Science / IT

Tools

Splunk

Prometheus

Grafana

CloudWatch

PagerDuty

Symantec SiteMinder

Symantec Directory

AWS Console

Linux

Shell Scripting

Job description

The DevOps & Application Engineer will administer current IAM and SSO application while ensuring the reliability, scalability, and security of StarHub's cloud-native platforms. They will manage day to day operations to address business needs and will be actively involved in future implementation of IAM platform.

Key responsibilities

Support and provide maintain current IAM and SSO systems used

Administrate platform and ensure system availability and robustness

Manage application vendors to provide timely and reliable support to business operations

Resolve incidents and track SLA at all levels

Collaborate with vendor in change requests, defect fixing and security vulnerabilities remediation

Work with cross domains teams and stakeholders in ensuring system security compliance

Establish observability with Splunk, Prometheus, Grafana, CloudWatch, and incident-response workflows (PagerDuty)

Author technical documentation and provide knowledge transfer to team members

Provide after office hour support as part of the operational needs on rotational basis

Requirements

Degree in Computer Science, IT, computer engineering fields or related fields or equivalent experience

4+ years of combined experience in systems analysis, DevOps, Cloud or Operational support within telco environments

Strong expertise with IAM fundamentals: SSO, MFA, RBAC, identity lifecycle and knowledge of authentication standards OAuth 2.0, OpenID Connect, SAML, LDAP

Implemented or supported IAM integrations for enterprise or digital platforms

Excellent analytical and problem-solving skills with strong attention to detail and ability to troubleshoot complex issues

Strong SQL skills and knowledge of at least 1 programming language i.e. Java

Solid understanding of AWS core services, IAM security, and cost-optimization practices

Comfortable with Linux internals, networking fundamentals, and shell scripting

Hands-On knowledge on Symantec SiteMinder, Symantec Directory

Excellent communication, documentation, and collaboration skills