Application Support Engineer

EPIND Epicor India; Kuala Lumpur; On-site; MYR 120,336 - 200,561; Full time

Job summary

EPIND Epicor India is looking for a Technical Support professional in Kuala Lumpur, Malaysia. The successful candidate will be responsible for diagnosing and resolving technical issues, providing customer support via various channels, and documenting solutions effectively.

Ideal applicants will have over 3 years of experience in a similar role, strong problem-solving skills, and a customer-centric approach. Candidates with SaaS or e-commerce experience are preferred.

Qualifications

• 3+ years of applicable experience in a technical support role.
• Demonstrated industry knowledge and problem-solving abilities.
• Experience in a high-volume support environment.

Responsibilities

• Diagnose technical/system problems and provide solutions.
• Document troubleshooting processes and escalate if needed.
• Stay updated with software changes to assist customers.

Skills

Effective communication skills

Customer experience skills

Strong problem solving and troubleshooting skills

SaaS or e‑Commerce experience

Basic programming skills

Job description

EPIND Epicor India is looking for a Technical Support professional in Kuala Lumpur, Malaysia. The successful candidate will be responsible for diagnosing and resolving technical issues, providing customer support via various channels, and documenting solutions effectively.

Ideal applicants will have over 3 years of experience in a similar role, strong problem-solving skills, and a customer-centric approach. Candidates with SaaS or e-commerce experience are preferred.