Application Ops Tech Lead - AI-Driven & SLA-Focused

Lenovo; Kuala Lumpur; On-site; MYR 210,000 - 290,000; Full time

Job summary

Lenovo in Malaysia is seeking an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role combines hands-on technical support, operational leadership, and continuous improvement through automation and intelligent operations.

You will partner with cross-functional teams to ensure high service quality, drive innovation, and enhance user experience.

Qualifications

• Bachelor’s degree in CS/IS or related field.
• 4+ years IT application support/operations with SLA-driven delivery.
• Strong Java and database knowledge (Oracle/SQL Server/MySQL).
• Troubleshooting, log analysis, and code/config review.
• Understanding of IT service management processes (incident, problem, change).
• Excellent communication and ability to align multiple stakeholders.
• Coach and guide junior team members.

Responsibilities

• Own daily operation and maintenance of multiple business applications, ensuring incident resolution and request fulfillment within defined SLAs.
• Act as the technical lead for supported applications, with deep understanding of business processes and system architecture.
• Troubleshoot complex issues across systems and integrations, and provide sustainable solutions.
• Collaborate with upstream and downstream IT teams to resolve cross-functional issues and optimize data flows between systems.
• Analyze operational data (tickets, incidents, trends) to drive continuous improvement and productivity enhancements.
• Lead initiatives on automation, intelligent operations, and AI-driven solutions (e.g., RPA, workflows, GPT-based capabilities).
• Partner with L3 engineering teams for advanced issue resolution, enhancements, and system upgrades.
• Coach and guide junior team members to improve operational effectiveness and technical capability.

Skills

Java

Databases

ITSM

SLA-driven delivery

Cross-functional collaboration

Troubleshooting

Leadership

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Job description

Lenovo in Malaysia is seeking an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role combines hands-on technical support, operational leadership, and continuous improvement through automation and intelligent operations.

You will partner with cross-functional teams to ensure high service quality, drive innovation, and enhance user experience.