Application Manager

GMG; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

GMG is seeking an experienced Application Manager to lead and support regional business applications across Southeast Asia. You will collaborate with Group IT, local IT teams and vendors to ensure smooth operation, enhancements and on-time delivery of regional solutions.

The ideal candidate has solid SAP MM experience, exposure to SAP SD/PI/PO/HCM, Vinculum OMS/WMS and marketplace integrations, with strong stakeholder management and documentation skills in a regional context.

Qualifications

• Bachelor’s or Master’s Degree in Information Technology, Computer Science or related field preferred.
• 5–10 years in application support with strong SAP MM experience.
• Good knowledge of SAP SD, PI/PO and HCM is advantageous.
• Experience with Vinculum OMS/WMS and marketplace integrations preferred.
• Strong analytical skills, documentation and stakeholder management.

Responsibilities

• Manage and support regional business applications across Southeast Asia with IT teams and vendors.
• Provide functional and operational support for SAP MM and related modules (SD/PI-PO/HCM).
• Lead implementation and enhancement of regional solutions including Vinculum OMS/WMS and marketplace integrations (Lazada, Shopee).
• Gather requirements, document processes and support project implementations on schedule.
• Train end-users and maintain strong communication with stakeholders across countries.

Skills

Stakeholder management

Requirements gathering

Analytical thinking

Communication in English

Project coordination

Training end-users

Troubleshooting

Education

Bachelor’s or Master’s Degree in Information Technology / CS

Tools

SAP MM

Vinculum OMS/WMS

Lazada

Shopee

Job description

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120+ brands across 20 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Timberland, Vans and The North Face.

About the role:

We are looking for an experienced and proactive Application Manager (SEA) to manage and support critical business applications across the Southeast Asia region. This role will be responsible for ensuring the smooth operation, enhancement and successful implementation of regional applications while working closely with business users, Group IT, local IT teams and external vendors.

The ideal candidate will have strong experience in SAP application support, particularly SAP MM, as well as the ability to manage multiple stakeholders, projects and business requirements across a regional environment.

Key Responsibilities:

• Manage and support regional business applications across Southeast Asia in collaboration with Group IT and local IT teams.
• Provide functional and operational support for SAP MM, with exposure to other SAP modules such as SD, PI/PO and HCM.
• Support business users in resolving application-related issues and ensure the smooth day-to-day operation of existing systems.
• Lead and coordinate the implementation and enhancement of regional solutions, including Vinculum Order Management System (OMS), Warehouse Management System (WMS) and marketplace integrations such as Lazada and Shopee.
• Gather, analyse and document business and user requirements for new projects, system enhancements and process improvements.
• Prepare functional documentation and support project implementation activities where required.
• Work closely with business units, HQ/Group IT, local IT teams, vendors and service providers to ensure projects are delivered effectively and on schedule.
• Facilitate discussions between local and remote stakeholders to drive project progress and successful implementation.
• Troubleshoot application issues and coordinate with relevant internal teams or vendors for resolution.
• Provide training, guidance and support to end-users when required.
• Maintain effective communication and collaboration with key stakeholders across the region.
• Manage multiple projects, priorities and support activities while ensuring timely delivery.
• Drive continuous improvement, knowledge sharing and enhancement of application support processes.
• Take ownership of professional development and keep abreast of relevant technologies, industry developments and best practices.

Requirements:

• Bachelor’s or Master’s Degree in Information Technology, Computer Science or a related field is preferred.
• Minimum 5–10 years of experience in application support, with strong hands‑on experience in SAP MM.
• Good knowledge of other SAP modules, including SD, PI/PO and HCM, will be an added advantage.
• Experience with Vinculum OMS/WMS and marketplace integrations is preferred.
• Strong experience in application support, troubleshooting, requirements gathering and functional documentation.
• Good understanding of ERP systems and regional e-commerce platforms.
• Strong analytical and problem‑solving skills with the ability to identify issues and recommend practical solutions.
• Excellent stakeholder management skills and the ability to work effectively with teams across different countries and functions.
• Ability to manage multiple projects and priorities in a fast‑paced regional environment.
• Excellent interpersonal, communication, presentation and written skills in English.
• A proactive, collaborative and results‑oriented approach, with strong ownership and attention to detail.

Why Join Us?

This is an exciting opportunity to play a key role in managing and enhancing critical business applications across the Southeast Asia region. You will work closely with regional business teams, Group IT, local IT teams and external technology partners while contributing to major system implementations, integrations and continuous improvement initiatives.