APAC Remote Diagnostics Support Specialist

Abbott Laboratories; Petaling Jaya; Remote; MYR 45,000 - 75,000; Full time

Job summary

Abbott Laboratories in Malaysia is seeking a Technical Support Specialist for Remote Services & Support (APAC). The role focuses on remote troubleshooting, customer support, quality case management, and promoting remote-first support solutions.

You will work with cross-functional teams to resolve issues, monitor instruments, and deliver Level I and Level II support while ensuring a high standard of customer service across the APAC region.

Qualifications

• Bachelor's degree in a clinical laboratory, medical technology, biomedical engineering, life sciences, biology, or related discipline.
• 1-3 years of relevant experience in clinical laboratory, diagnostics, medical device, healthcare support, or customer service environment.
• Experience with laboratory automation systems and analyzers is preferred; Abbott systems experience is a plus.

Responsibilities

• Provide Level I technical support and assist with Level II support as needed.
• Monitor instruments via dashboard visualization platforms and assist customers remotely.
• Communicate with customers via phone, chat, email and other channels to assess needs and provide technical guidance.
• Troubleshoot issues with Abbott analyzers, software, connectivity solutions and reagents using established procedures.

Skills

Analytical skills

Problem-solving

Communication skills

Customer service

English proficiency

Education

Bachelor's Degree in Clinical Laboratory Science or related

Tools

Laboratory automation systems

Abbott systems

Job description

Abbott Laboratories in Malaysia is seeking a Technical Support Specialist for Remote Services & Support (APAC). The role focuses on remote troubleshooting, customer support, quality case management, and promoting remote-first support solutions.

You will work with cross-functional teams to resolve issues, monitor instruments, and deliver Level I and Level II support while ensuring a high standard of customer service across the APAC region.