APAC Region Data Center Operations Lead

ABB; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global market leader in electrification is seeking a qualified individual for a technical support role. You will prepare and oversee commercial proposals while ensuring customer satisfaction for a variety of electrical products. The ideal candidate has a Bachelor's degree in electrical engineering and 6–8 years of relevant experience, particularly related to Data Center projects. Strong communication and cross-functional team management skills are essential. This role supports the APAC region and offers a hybrid work model.

Qualifications

• 6–8 years of experience in site management and field service engineering.
• Extensive knowledge of Data Center project technical aspects.
• Ability to manage escalations and support local operations.

Responsibilities

• Prepare competitive commercial proposals and ensure cost accuracy.
• Oversee estimations and proposals according to company standards.
• Support APAC local team on proposals for global key customers.
• Manage escalations and resolve customer issues effectively.
• Collaborate across divisions to ensure customer satisfaction.

Skills

Field service engineering

Sales estimation

Technical aspect of Data Center projects

Communication skills in English

Cross-functional team management

Education

Bachelor’s degree in electrical/Electronic Engineering

Tools

Relevant industry methodologies

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to adapt and implement support strategy for the designated area in line with the global support strategy. Each day, you will ensure seamless technical and commercial support for internal and external customers. You will also showcase your knowledge by creating, implementing, and reviewing support strategy for the designated area based on the overall service business strategy.

The work model for the role is: #LI - Hybrid

This role is contributing to the Electrification in the service division.

You will be mainly accountable for:

• Prepare competitive commercial proposals, considering the best available solutions and product mix for each assigned opportunity.
• Oversee estimations, bids, and proposals, ensuring alignment with company standards and targets.
• Ensure all bids and proposals are well-documented, timely, and include full and accurate cost details.
• Supporting APAC local country team on commercial proposals to global key customer
• Manage & resolve escalation from Global key customer
• Support APAC local operations team on the best practices across APAC countries
• Collaboration between multiple division to ensure customer satisfaction is met (ELDS:Electrification–DistributionSolutions, ELSP:Electrification–SmartPower, ELSE:Electrification–Service)

Qualifications for the role

• Bachelor’s degree in electrical/Electronic Engineering.
• 6–8 years of experience in site management, field service engineering, and sales estimation for offers.
• Extensive knowledge of technical aspects related to Data Center projects.
• Advanced skills in relevant tools, methodologies, and industry practices.
• Proficient communication skills in English.
• Ability to manage cross-functional teams and stakeholders effectively.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.