APAC IT Senior Business Analyst

Prysmian; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Prysmian is looking for a professional to enhance business efficiency through strong collaboration with IT and business teams, particularly in overseeing SAP systems. Responsibilities include analyzing business processes, monitoring system performance, and managing user support for SAP-related issues. The role requires strong communication skills and a focus on compliance with the company's protocols. Prysmian is committed to diversity and inclusion, valuing a range of backgrounds, skills, and experiences.

Qualifications

• Experience with SAP systems and integration testing.
• Ability to communicate effectively with stakeholders.
• Competence in monitoring and optimizing system performance.

Responsibilities

• Participate in business process workshops to enhance efficiency.
• Monitor SAP performance and conduct root-cause analysis.
• Create user documentation and provide training to teams.

Skills

Business process analysis

Collaboration with IT and business teams

SAP system knowledge

Performance monitoring

Root-cause analysis

Job description

Business Analysis And Strategy

• Participate in business process workshops, identifying opportunities for productivity and efficiency gains.
• Collaborate with business/IT teams like engineering, logistics, commercial and finance teams to understand business challenges and recommend suitable and sustainable solutions.
• Support business users to understand impacts of SAP systems and processes implemented to ensure readiness in the user community to adopt changes (if any).

Design Implementation and transition to support

• Participate in reviewing designs of the SAP solution and provide recommendations as appropriate.
• Actively assess the transition to support needs ensuring integrations aspects to locally manage systems like ecommerce and other reporting tools.
• Where local development effort is required, manage the design, build and test of the locally managed applications ensuring integration to SAP works seamlessly.
• Execute integration testing and regression testing to ensure no negative impact on PRODUCTION business due to project activities.
• Support business users with data migration and preparation activities, including orchestrating the legacy system extractions with non-SAP external vendors or IT team as necessary.

Performance Monitoring and Optimization

• Monitor the performance of the implemented SAP system in production, ensuring a working product is delivered for the business.
• Utilize analytics platforms to track key performance indicators (KPIs) such as production uptime, defect rates, and delivery timelines.
• Conduct root-cause analysis of technical issues and implement solutions promptly to minimize downtime.

Collaboration and Communication

• Serve as a liaison between IT and business stakeholders to ensure alignment on improvement initiatives.
• Create user-friendly documentation, conduct training sessions, and provide ongoing support to teams using digital systems.
• Communicate project updates, risks, and milestones effectively to leadership and cross-functional teams.

Compliance and Best Practices

• Ensure compliance to Prysmian’s processes and protocols.
• Stay updated on best practices and industry changes to effectively support the business needs.

Support break-fix of SAP and ensure continuous working product

• Responsible for resolving tickets related to SAP issues and updating ServiceNow tickets accordingly.
• Troubleshoot digital product related issues, collaborating with other analysts to identify root cause and potential resolution.
• Providing and articulating to end-users, potential workarounds to overcome issues to restore the service while the system fix is being worked on.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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