APAC Customer Support Leader: Drive Global Excellence

TeamViewer; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and incentives

Global leadership exposure

International travel opportunities

Collaborative culture

CARE initiatives support

Job summary

TeamViewer is seeking a hands-on Team Manager for Customer Support – APAC to lead the APAC regional team and contribute to our global follow-the-sun strategy.

You will drive customer experience, operational performance and people development while coordinating with global leaders to ensure seamless support across regions and time zones. Fluency in English is required; additional APAC languages are a plus.

Qualifications

• 5+ years of leadership experience in customer support or related fields.
• Experience leading customer-facing teams with focus on performance and development.
• Experience with follow-the-sun or global support models.
• Strong APAC regional understanding across markets, cultures and time zones.
• Ability to translate data and KPIs into actions and decisions.

Responsibilities

• Lead and develop the APAC Customer Support team with accountability and ownership.
• Manage performance against defined KPIs through coaching and feedback.
• Identify high-potential talent and strengthen succession planning.
• Oversee operational performance across responsiveness, resolution, SLAs and quality.
• Drive improvements by using data to address gaps and optimize resources.

Skills

Leadership

Customer support leadership

KPI management

Cross-functional collaboration

Global follow-the-sun

Education

Bachelor's degree in Business/IT/CS

Job description

TeamViewer is seeking a hands-on Team Manager for Customer Support – APAC to lead the APAC regional team and contribute to our global follow-the-sun strategy.

You will drive customer experience, operational performance and people development while coordinating with global leaders to ensure seamless support across regions and time zones. Fluency in English is required; additional APAC languages are a plus.