APAC Conversion & Retention Lead — Hybrid

QS World University Rankings; Kuala Lumpur; Hybrid; MYR 240,000 - 360,000; Full time

Benefits offered by this job

Annual bonus

20 days annual leave

Employee assistance programme

Job summary

QS World University Rankings is seeking an Associate Director, Conversion & Retention (APAC) to lead enrolment and conversion across the APAC region. You will drive strategy, governance and performance, collaborating with university partners and delivery teams to ensure high‑quality student experiences.

You will build leadership capability, manage multiple teams, and leverage technology, automation and AI to improve outcomes.

Qualifications

• Leadership at senior levels with delivery of enrolment targets.
• Experience in cross‑functional collaboration and client partnerships.
• Strong data analytics and decision‑making capabilities.

Responsibilities

• Own and drive enrolment outcomes across the APAC portfolio.
• Forecast performance and manage risks to meet targets.
• Lead workforce planning and governance across regions and channels.
• Collaborate with stakeholders to align with client objectives.

Skills

Leadership

Strategic thinking

Data-driven decisions

Forecasting

Stakeholder management

Team leadership

Education

Bachelor's degree in Business or related field

Tools

CRM software

HubSpot

Job description

QS World University Rankings is seeking an Associate Director, Conversion & Retention (APAC) to lead enrolment and conversion across the APAC region. You will drive strategy, governance and performance, collaborating with university partners and delivery teams to ensure high‑quality student experiences.

You will build leadership capability, manage multiple teams, and leverage technology, automation and AI to improve outcomes.