AP Reverse Logistics and Refurbishment Specialist

Lenovo; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lenovo Malaysia is seeking an AP Reverse Logistics and Refurbishment Specialist to manage end-to-end reverse logistics and refurbishment activities across returned products, defective parts, repair centers, and refurbishment partners.

The role focuses on inventory control, cost optimization, and compliance while driving customer satisfaction across the reverse supply chain. You will lead RCA/CAPA activities and develop KPI dashboards to monitor repair yield and turnaround times.

Qualifications

• Bachelor's degree in a related discipline.
• 5–8 years of experience in reverse logistics, service operations, refurbishment, or aftermarket services.
• Strong understanding of reverse logistics processes and inventory management.

Responsibilities

• Manage end-to-end reverse logistics and refurbishment across AP markets.
• Monitor and drive performance of repair/refurbishment vendors against KPIs.
• Control reverse inventory, aging stock, and disposition activities to maximize recovery value.
• Coordinate cross-border repair and refurbishment movements with compliance.
• Lead RCA, CAPA, and DOA investigations to improve quality and performance.
• Govern scrap disposition processes and ensure tracking and reporting.
• Develop dashboards and KPI reporting for repair yield, turnaround time, inventory aging, and costs.
• Identify and implement continuous improvement to reduce costs and improve customer experience.

Skills

Analytical skills

Stakeholder management

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Supply Chain Management/Logistics/Operations/Engineering/Business

Tools

ERP systems

Service management systems

Job description

AP Reverse Logistics and Refurbishment Specialist

The Reverse Logistics & Refurbishment Operations Specialist is responsible for managing end-to-end AP reverse logistics and refurbishment operations across returned products, defective parts, repair centers, and refurbishment partners. The role ensures timely return, repair, refurbishment, inventory control, and disposition activities while driving operational excellence, cost optimization, compliance, and customer satisfaction across the reverse supply chain.

Key responsibilities

Manage end-to-end reverse logistics operations, including defective-part collection, return flows, reverse hub management, and refurbishment execution across AP markets.

Monitor and drive performance of repair and refurbishment vendors against service, quality, turnaround time, repair yield, and cost KPIs.

Control reverse inventory, aging stock, and material disposition activities to maximize recovery value and minimize excess inventory.

Coordinate cross-border repair and refurbishment movements while ensuring compliance with applicable trade, regulatory, and operational requirements.

Lead root cause analysis (RCA), corrective and preventive actions (CAPA), and DOA investigations to improve product quality and operational performance.

Govern scrap disposition processes and ensure accurate tracking, reporting, and compliance with corporate policies.

Develop and maintain operational dashboards and KPI reporting covering repair yield, turnaround time, inventory aging, recovery rates, quality performance, and cost metrics.

Identify and implement continuous improvement initiatives that optimize operational efficiency, reduce costs, improve customer experience, and enhance reverse supply chain performance.

About you

Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Engineering, Business, or a related discipline.

5 to 8 years of experience in reverse logistics, service operations, repair operations, refurbishment, supply chain, or aftermarket services.

Strong understanding of reverse logistics processes, inventory management, repair operations, and refurbishment workflows.

Experience managing third-party logistics providers, repair vendors, or contract service partners.

Knowledge of RCA, CAPA, quality improvement methodologies, and operational performance management.

Strong analytical skills with experience developing KPI dashboards, operational reports, and performance insights.

Excellent stakeholder management skills with the ability to collaborate across regional and global teams.

Experience supporting cross-border logistics and international repair operations.

Knowledge of trade compliance, environmental regulations, and product disposition requirements.

Experience with ERP, inventory management, or service management systems.

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The \"Protect and Attack\" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.