Analyst, Individual Life

AIA Digital+; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur invites a Technical Business Analyst (AS400) to join a technology, digital and analytics hub driving Healthier, Longer, Better Lives across Asia-Pacific.

The role collaborates with business and IT to capture requirements, document processes, and translate needs into functional specifications while supporting the full SDLC and system changes. A IT-related degree and BA/SA experience in insurance are preferred.

Qualifications

• Bachelor’s degree or higher in IT or related field.
• Experience in application development or BA/SA roles within insurance preferred.
• Knowledge of Life Asia (LA) systems preferred.
• Strong ability to define and validate business requirements through scenario analysis.
• Excellent communication of requirements to technical and non-technical stakeholders.
• Solid understanding of software development processes and system design.
• Strong analytical, problem-solving and interpersonal skills.
• Adaptable to change and able to deliver under tight timelines.

Responsibilities

• Collaborate with business and IT stakeholders to deliver IT solutions and revamp processes that support strategic initiatives.
• Facilitate discovery workshops to understand user requirements, process flows, and user journeys.
• Analyze and document business and system requirements, including revising existing workflows and logic as needed.
• Identify business needs and recommend actionable improvements to enhance IT system performance and usability.
• Assist in configuring core systems to meet business requirements and ensure alignment with solution design.
• Create and maintain comprehensive system documentation throughout the project lifecycle.
• Coordinate and manage stakeholder engagement during whole SDLC.
• Translate business requirements into functional specifications and support the execution of system changes.
• Analyze test outcomes, manage defect tracking, and ensure timely resolution in collaboration with development teams.
• Support change management activities and ensure smooth transition from development to production environments.
• Support production activities for product launches and campaign rollouts, ensuring system readiness and issue resolution.

Skills

Requirements gathering

Stakeholder communication

Analytical thinking

Problem solving

Interpersonal skills

Adaptability

Education

Bachelor's degree in IT or related

Tools

AS/400

Life Asia LA systems

Job description

_ Are you ready to shape a better tomorrow? _

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

This position is for Technical Business Analyst (AS400)

Roles and Responsibilities:

• Collaborate with business and IT stakeholders to deliver IT solutions and revamp processes that support strategic initiatives.
• Facilitate discovery workshops to understand user requirements, process flows, and user journeys.
• Analyze and document business and system requirements, including revising existing workflows and logic as needed.
• Identify business needs and recommend actionable improvements to enhance IT system performance and usability.
• Assist in configuring core systems to meet business requirements and ensure alignment with solution design.
• Create and maintain comprehensive system documentation throughout the project lifecycle.
• Coordinate and manage stakeholder engagement during whole SDLC.
• Translate business requirements into functional specifications and support the execution of system changes.
• Analyze test outcomes, manage defect tracking, and ensure timely resolution in collaboration with development teams.
• Support change management activities and ensure smooth transition from development to production environments.
• Support production activities for product launches and campaign rollouts, ensuring system readiness and issue resolution.

Job Requirements:

• Bachelor’s degree or above in IT or related disciplines.
• Preferably with experience in application development or BA/SA roles within the insurance domain.
• Preferably with knowledge of Life Asia (LA) systems.
• Strong ability to define and validate business requirements through scenario analysis.
• Skilled in communicating requirements to both technical and non-technical stakeholders.
• Solid understanding of software development processes and system design.
• Strong analytical, problem-solving, and interpersonal skills.
• Adaptable to change and capable of delivering results under tight timelines.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.