Analyst, Commercial Support

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 38,000 - 52,000; Full time

Job summary

TNG Digital Sdn Bhd seeks an Analyst, Commercial Support in Kuala Lumpur to manage onboarding documents and ensure compliance with internal and regulatory requirements. The role requires meticulous verification and coordination with compliance and operations teams.

Permanent position based in Kuala Lumpur with responsibilities spanning data integrity, stakeholder guidance, and support for audits and platform issues.

Qualifications

• Strong communication skills in verbal, written, interpersonal contexts.
• Detail-oriented with reliable, timely delivery and SLA adherence.
• Proficiency in English and Malay for stakeholder communication.
• Ability to manage multiple tasks in high-pressure environments.
• Proactive, accountable, and able to work with minimal supervision.

Responsibilities

• Pre-screen documents for merchants, TPAs, partners, eSubsidy retailers, and vendors.
• Conduct KYB call verifications to validate merchant information.
• Support EDD documentation for high-risk entities.
• Guide stakeholders to ensure complete submissions.
• Assist audits by preparing required documentation.
• Maintain data accuracy and confidentiality across onboarding systems.
• Identify process gaps to improve onboarding flow and user experience.
• Coordinate with Compliance, Risk, Business, and Operations to meet SLAs.
• Liaise with technical team to report onboarding platform issues.

Skills

Communication skills

Attention to detail

Multitasking

Customer handling

English and Malay

Job description

# Analyst, *Commercial Support*Kuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* Perform document pre-screening for merchants, TPAs, partners, eSubsidy retailers, and vendors to ensure completeness, authenticity, and compliance with internal and regulatory requirements.* Conduct KYB call verifications accurately and consistently to validate merchant information and mitigate onboarding risks.* Follow SOPs, compliance standards, and regulatory guidelines, including supporting Enhanced Due Diligence (EDD) documentation for high-risk entities.* Provide guidance to stakeholders where required to ensure accurate and complete document submission.* Support internal and external audit activities by preparing and compiling required documentation.* Maintain data accuracy, confidentiality, and integrity across all onboarding systems and records.* Identify and highlight process gaps or issues to improve onboarding flow, efficiency, and user experience.* Work closely with Compliance, Risk, Business, and Operations teams to ensure timely onboarding within SLA.* Liaise with the technical team to report and follow up on onboarding platform issues until resolution.#### Requirements* Strong communication skills—excellent verbal, written, interpersonal, and customer-handling capabilities.* Demonstrated attention to detail, reliability, and consistency in meeting deadlines and SLAs.* Proficiency in English and Malay, with the ability to prepare clear documentation and communicate effectively with stakeholders.* Able to manage multiple tasks simultaneously, especially in high-pressure or time-sensitive environments.* Proactive, accountable, and capable of taking ownership of tasks with minimal supervision.* Strong team player, able to collaborate effectively while also working independently when required.