AMO Technician

Lancesoft Malaysia; Labuan; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lancesoft Malaysia is seeking an experienced Professional Services Engineer specializing in cloud and network security. You will design, implement, migrate, and optimize cloud security solutions for enterprise customers with a focus on SSE/SASE, Zero Trust, SWG, and ZTNA.

Responsibilities include designing and configuring Netskope and/or Zscaler, migrating from legacy proxies and VPNs to cloud security platforms, and delivering production-ready designs.

Qualifications

• 5–8 years of experience in network security, cloud security, or professional services engineering.
• Hands-on implementation experience with Netskope or Zscaler.
• Strong understanding of SSE/SASE, Zero Trust, SWG, and ZTNA.
• Fluency in Mandarin and English for customer-facing discussions.

Responsibilities

• Design, implement, configure, and optimise Netskope and/or Zscaler for enterprise customers.
• Deliver SSE/SASE, Zero Trust, SWG, and ZTNA implementations.
• Manage migrations from legacy proxy, VPN, and network security solutions to cloud platforms.
• Conduct customer requirement-gathering sessions, workshops, and solution-design discussions.
• Configure security policies, traffic steering, authentication, user access controls, and app access.
• Integrate security platforms with SSO, IdP, SIEM, MDM, and firewalls.
• Troubleshoot network security issues (TCP/IP, DNS, routing, VPNs, SSL/TLS).
• Prepare technical designs, Runbooks, and knowledge-transfer materials.
• Provide post-implementation support and optimisation to customers.

Skills

Netskope

Zscaler

SSE/SASE

Zero Trust

SWG

ZTNA

SSO

IdP

SIEM

DLP

VPN

TCP/IP

DNS

Troubleshooting

Mandarin & English

Job description

Job Description: Professional Services Engineer – Cloud & Network Security

Experience: 5–8 Years

Languages: Mandarin and English

Job Summary

We are seeking an experienced Professional Services Engineer with strong expertise in network security and hands-on implementation experience with Netskope and/or Zscaler. The ideal candidate will be responsible for designing, implementing, configuring, migrating, and optimising cloud security solutions for enterprise customers, with a focus on SSE/SASE, Zero Trust, Secure Web Gateway, and private application access.

Key Responsibilities

• Design, implement, configure, and optimise Netskope and/or Zscaler security solutions for enterprise customers.
• Deliver SSE/SASE, Zero Trust, Secure Web Gateway (SWG), and Zero Trust Network Access (ZTNA) implementations.
• Manage migrations from legacy proxy, VPN, and network security solutions to cloud-based security platforms.
• Conduct customer requirement-gathering sessions, technical workshops, and solution-design discussions.
• Configure security policies, traffic steering, authentication, user access controls, and application access.
• Integrate security platforms with SSO, identity providers (IdP), SIEM, MDM, and firewalls.
• Troubleshoot network security issues involving TCP/IP, DNS, routing, proxies, SSL/TLS, VPNs, and application connectivity.
• Conduct solution testing, validation, and production readiness assessments.
• Prepare technical designs, implementation plans, configuration documents, runbooks, and knowledge-transfer materials.
• Provide post-implementation support, optimisation, and technical guidance to customers.

Mandatory Technical Skills

• 5–8 years of experience in network security, cloud security, or professional services engineering.
• Hands-on implementation experience with at least one platform:
• Netskope – Cloud Security / SSE
• Strong understanding of SSE/SASE architecture, Zero Trust principles, and cloud security solutions.
• Solid networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, routing, and network architecture.
• Practical experience with Secure Web Gateways, proxies, next-generation firewalls, SSL/IPSec, and VPN technologies.
• Knowledge of SSO, identity integration, Data Loss Prevention (DLP), SIEM, and security monitoring.
• Strong troubleshooting skills across network connectivity, authentication, and security policies.
• Fluency in Mandarin and English for customer-facing technical discussions.

Preferred Skills

• Experience with both Netskope and Zscaler platforms.
• Migration experience from traditional proxy/VPN solutions to cloud-based SSE/SASE platforms.
• Familiarity with enterprise identity providers, endpoint security, MDM, and Cloud APIs.
• Basic scripting or automation experience using Python or similar languages.
• Understanding of security and compliance frameworks, including PCI, PII, and SOX.
• Experience supporting large enterprise customers.
• Relevant Netskope or Zscaler certifications.
• Strong customer-facing communication and presentation skills.
• Ability to independently lead technical workshops and implementation projects.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Ability to translate customer requirements into practical technical solutions.
• Strong documentation, stakeholder management, and knowledge-transfer skills.