AML Team Lead - KL

Teleperformance; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Teleperformance in Malaysia invites applications for a Team Lead role focused on guiding a high-performing unit in BFSI/KYC environments. The candidate will mentor staff, drive analytics, and coordinate with stakeholders to implement action plans that improve service quality and compliance outcomes.

The position emphasizes strategic thinking, data-driven decision making, and delivering measurable improvements in a fast-paced setting, with a strong focus on user experience for clients and

Qualifications

• Bachelor’s degree or equivalent diploma.
• Minimum 2–3 years of people management experience as TL.
• Experience in BFSI, AML and KYC.
• Ability to deliver feedback and coaching from quality data to stakeholders.
• Able to spot trends in data and drive insights.
• Strategic thinker with strong analytical and problem-solving skills.
• Collaborates with client and internal stakeholders on action plans.
• Significant experience in a fast-paced environment.
• Passion for an excellent user experience.

Responsibilities

• Provide mentorship, guidance, and career development to team members. Lead a high-performing team through a transition to build problem solving and analytics capabilities.
• Establish team goals and work with direct reports on execution strategies and results.
• Deliver projects involving quantitative analysis, industry research, and strategy development with global teams.
• Identify actionable insights, recommend actions, and influence team strategy.
• Set clear sales targets for individuals and team, and work to exceed them.
• Manage day-to-day activities of the team.
• Empower team members with skills to improve confidence and product knowledge.
• Conduct quarterly performance reviews.

Skills

People management

Data analysis

Feedback & coaching

Stakeholder collaboration

Trend spotting

Strategic thinking

Customer experience

Actionable insights

Education

Bachelor’s degree or equivalent diploma

Job description

Qualifications

Minimum requirements:

• Bachelor’s degree or equivalent diploma
• Minimum 2-3 years of people management experience as TL.
• Must have BFSI, AML and KYC experience.
• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
• Must be able to spot trends and tendencies with data and drives team to look for insights.
• Strategic thinker with strong analytical and creative problem-solving skills
• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
• Significant experience in a complex fast paced environment
• Passion for ensuring an excellent user experience

Responsibilities

Responsibilities:

• Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.
• Managing the day-to-day activities of the team.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.