Allianz Senior SOC Operational Officer

Allianz Services; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Allianz Services in Kuala Lumpur is hiring for a Senior Security Operations Officer to strengthen its 24/7 security operations. You will monitor alerts, triage incidents, and coordinate with global teams to protect personnel and assets.

The role emphasizes incident management, travel security, and crisis response, requiring solid experience in control rooms, logging, and reporting. Fluency in English is essential; German is a plus.

Qualifications

• Bachelor’s degree or equivalent in security management or related field.
• 5+ years in physical security operations or 24/7 security environments.
• Experience with incident intake, triage, escalation, and logging.
• Experience in travel security, emergency response, and crisis management.
• Familiar with security technologies, platforms, and incident reporting tools.
• Excellent English communication; German is a plus.

Responsibilities

• Monitor security alerts, incidents, and requests; triage and escalate per procedures.
• Execute initial response actions for physical security incidents and coordinate with local teams.
• Collaborate with ASOC teams across hubs to meet performance expectations.
• Operate and monitor key ASOC systems like mass notification and incident tools.
• Maintain accurate incident records and governance standards.
• Provide operational updates and incident summaries to leads during events.
• Support intelligence team to ensure decisions are informed by risk indicators.
• Coordinate with internal stakeholders across Groups and functions.
• Conduct checks to verify security posture and identify gaps.
• Contribute to post-incident reviews and continuous improvement.
• Participate in drills and readiness reviews for major incidents.
• Track reporting of operational indicators like incident volumes and response times.
• Handle sensitive information with discretion and data protection.

Skills

Security operations

Incident response

Crisis management

Control room operations

English communication

German language

Education

Bachelor's degree in security management or related field

Tools

Mass notification systems

Incident management tools

Travel security platforms

Job description

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Purpose

Allianz Group is developing the Allianz Security Operations Center (ASOC ) as an integrated capability bringing together threat intelligence, travel security, physical security, executive protection, incident response , and crisis management , with the objective of progressively building scalable 24/7 operational capacity for both man-made and natural risks. In a fast-changing and increasingly volatile environment , Allianz considers this capability a strategic imperative requiring concrete action, sustained commitment, and strong operational leadership. The ASOC will strengthen Allianz Group’s ability to anticipate, monitor, respond to, and recover from disruptions by integrating intelligence and operational capabilities and progressively expanding toward continuous, follow-the-sun coverage. It will protect Allianz personnel, physical assets, business operations, and critical functions through consistent monitoring, analysis, escalation, coordination, and reporting . The ASOC is positioned within Allianz Services and functionally reports into Corporate Security’s Group Protection and Resilience Team.

Reporting to the ASOC Operational Lead, the ASOC Operational Officer will support the day-to day functioning of the ASOC operational activities, contributing to incident intake, triage, escalation, coordination, and operational reporting across geographies, business lines, and functions. Working closely with the ASOC Intelligence team, and relevant internal stakeholders .

The successful candidate will bring strong analytical, reporting skills, and practical experience in physical security operations, incident response, control room environments, or comparable operational settings. The role requires reliability, discretion, clear communication, and the ability to manage multiple priorities in a fast-paced, on call-based environment.

Key Responsibilities

• Monitor, receive, and assess incoming security alerts, incidents, and requests, supporting the intake, triage, prioritization, and escalation process in line with ASOC procedures and Operational Lead guidance.
• Execute initial response actions for physical security incidents, including containment measures, stakeholder notifications, coordination with local teams, and liaison with emergency services where required.
• Collaborate closely with ASOC teams across multiple hubs to support shared objectives and meet performance expectations.
• Operate and monitor key ASOC systems and platforms, including travel security, mass notification, access control, incident management tools, and related operational systems, ensuring alerts are handled in accordance with standard operating procedures.
• Maintain accurate and timely records of incidents, decisions, actions taken, escalations, handovers, and resolutions, supporting consistent documentation, reporting, and governance standards.
• Provide clear operational updates, situation reports, and incident summaries to the ASOC Operational Lead and relevant stakeholders during routine operations, special events, major incidents and crisis.
• Work closely with the ASOC Intelligence Team to ensure operational decisions are informed by relevant intelligence, situational awareness, and risk indicators.
• Support coordination with internal stakeholders, including Group Protection & Resilience, Cyber SOC, Communications, Real Estate, business lines, local teams, and other relevant functions.
• Conduct checks with Operating Entity Protection & Resilience teams and local management to verify security posture, clarify facts, identify practical gaps, and support proportionate response decisions.
• Contribute to post-incident documentation, lessons-learned activities, an continuous improvement of the ASOC.
• Participate actively in drills, table-top exercises, readiness checks, ongoing training, and preparedness reviews for high-impact events, crisis scenarios, travel disruptions, major incidents or crisis.
• Track and support the reporting of relevant operational indicators, including incident volumes, response times, and escalation performance.
• Handle sensitive information with discretion and ensure adherence to confidentiality, data protection, operational security, information-sharing, and governance protocols.

Key Requirements/ Experience/ Qualifications

• Bachelor’s degree in security management, emergency management, international relations, or a related field, and/or equivalent experience gained in corporate security, government, emergency services, or comparable operational security environments.
• 5+ years of experience in physical security operations, incident response, crisis support, control rooms, security operations centres, or comparable 24/7 operational environments; experience in the financial sector is a plus.
• Practical understanding of incident intake, triage, escalation, stakeholder notification, response coordination, operational logging, and shift handover routines.
• Experience in incident management, travel security, emergency response, executive protection, event security, and crisis management principles.
• Familiarity with security technologies and platforms, including mass notification systems, incident management tools, travel security platforms, and related operational systems.
• Understanding of hybrid threat environments, including physical, cyber, geopolitical, and reputational dimensions relevant to multinational organizations.
• Ability to communicate clearly with the ASOC Operational Lead, Intelligence Team, Operating Entities, Group Functions, vendors, and local stakeholders during routine operations, major events, and crisis situations.
• High attention to detail and commitment to accurate documentation, operational reporting, quality standards, and continuous improvement of day-to-day ASOC ways of working.
• Experience handling confidential and sensitive information with discretion, integrity, and respecting data protection requirements.
• Excellent written and verbal communication skills in English; fluency in an additional language is preferred. German fluency is a plus.

Other Requirements

• Ability to follow established procedures, question assumptions when appropriate, identify practical gaps in information or response processes, and elevate evidence-based recommendations to the ASOC Operational Lead.
• Collaborative stakeholder management skills, with the ability to build trust and work effectively with internal stakeholders , vendors, and external partners.
• Continuous improvement mindset, with the curiosity and discipline to contribute to practical improvements in ASOC teams, processes, tools, and day-to-day ways of working.
• Ability to work independently during assigned duties while staying closely aligned with the ASOC Operational Lead, ASOC Intelligence Team, Protection & Resilience, business stakeholders, and external counterparts.
• Willingness and ability to support an on-call operational model, including availability outside standard office hours when required

We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.