AIRPORT REPRESENTATIVE

AIR CHINA LIMITED; Sepang; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Staff air ticket entitlement

Uniform provided

SOCSO/EPF/EIS and AIA insurance

Job summary

Air China Limited in Malaysia is seeking a proactive Operations Assistant to handle and supervise passenger check-in, boarding gate, and apron operations at KLIA. The role requires coordinating with internal and external stakeholders to ensure smooth operations and to perform assigned administrative duties.

You must be willing to work shifts, weekends, public holidays, and night shifts, possess a Diploma, and have full working rights in Malaysia.

Qualifications

• Diploma or equivalent required.
• Full working rights for Malaysia essential.
• Willingness to work shifts, including weekends, public holidays and nights.
• Proficient in MS Office and able to commute to KLIA.

Responsibilities

• Handle and supervise passenger check-in, boarding gate, and apron operations at the airport.
• Coordinate with internal and external stakeholders to ensure smooth operations.
• Perform administrative and operational duties as assigned by management.
• Maintain professional appearance and demonstrate problem-solving skills.

Skills

Multitasking

Team cooperation

Chinese language

English language

Bahasa Malaysia

Education

Diploma

Tools

MS Office

Job description

Handle and supervise passenger check-in, boarding gate, and apron operations at the airport.

Coordinate effectively with internal and external stakeholders to ensure smooth operations.

Perform administative and operational duties as assigned by management.

Manage time and tasks efficiently to support smooth office and airport operations.

Being able to address and resolve challenges that arise in the office.

Multitask and prioritize responsibilities in a dynamic work environment.

Being a cooperative and supportive member of the office team.

Maintain a professional and well-groomed apprearance at all times.

Demonstrate resourcefulness and the ability independently solve problems.

Requirements:

Must have full working rights for Malaysia.

Age not exceeding 35 years.

Required skills: strong proficiency in spoken and written Chinese, English , and Bahasa Malaysia.

Candidate must possess at least a Diploma Certificate in any field.

Dedicated, motivated, responsible, with a good working attitude and willingness to learn.

Must be willing to work on shifts, weekends, public holidays, and night shifts.

Must possess a valid driving license; more than one year of experience in a related field preferred.

Competent in MS Office.

Possess own transport and willing to commute to KLIA (Kuala Lumpur International Airport) for work.

Welfare Benefits:

Basic Salary: MYR 3000 ( excluding allowances and incentives)

Transport, meal and laundry allowances.

SOCSO, EPF, EIS, and AIA insurance coverage.

Staff air ticket entitlement.

Uniform will be provided.

Air China is China’s exclusive national flag carrier for civil aviation, a member of the Star Alliance, the world’s largest airline alliance, and it was the official airline partner of the 2008 Beijing Olympic Games. It ranks first among domestic airline brands (evaluated by the World Brand Laboratory as having a brand value of RMB 918.99 billion in 2014) and it leads its domestic competitors in passenger and air freight transport and related services.

Air China takes the responsibility of providing special flight services for Chinese national leaders visiting abroad, and foreign leaders and government officials visiting China, thus demonstrating the Airline’s exclusive status as the national flag carrier. Headquartered in Beijing, Air China has several branch offices such as Southwest, Zhejiang, Chongqing, Inner Mongolia, Tianjin, Shanghai, Hubei, Guizhou and Tibet, besides its base in Southern China and the Engineering & Technology branch. The main subsidiaries of Air China are Air China Cargo, Co., Ltd, Air Macau Co., Ltd, Shenzhen Airlines, Dalian Airlines and Beijing Airlines. Its major joint venture is Aircraft Maintenance & Engineering Corporation (Ameco). In addition, it also holds shares of Cathay Pacific Airways Ltd. and Shandong Airlines. It is the largest stockholder of Shandong Aviation Group Co. Ltd. Beijing Air Catering Co., Ltd., once controlled by Air China, now operates as a subsidiary of China National Aviation Co., Ltd., and was established on May 1, 1980 in Beijing as the first joint venture launched after the implementation of The Law of the PRC on Chinese-Foreign Equity Joint Ventures.

As of December 31, 2014, Air China (including its holding companies) owns 540 aircraft, featuring Boeing and Airbus, with an average age of 6.08 years. It operates 322 passenger routes, including 82 international routes, 15 regional routes and 225 domestic routes, covering 32 countries and regions, and 159 cities (53 international cities, 3 regions, and 103 domestic cities). In cooperation with Star Alliance member airlines, its service network is further extended to 1,321 destinations in 193 countries.

Air China is committed to providing passengers with the "Four Cs" service of Credibility, Convenience, Comfort and Choice. Air China’s frequent flyer program, PhoenixMiles, has the longest history of any frequent flyer program in China. Through the integration of its various memberships under Air China holding companies and joint-stock companies, all are unified as “PhoenixMiles”. By the end of 2014, the PhoenixMiles program had more than 32.96 million members. Air China is the first domestic civil airline to launch "Forbidden Pavilion" First Class and "Capital Pavilion" Business Class, the two-class elite services on medium‑to‑long distance flights featuring "lie‑flat seats" and a "distinguished service throughout the journey" experience, which provides passengers with distinguished, comfortable and convenient travel space and considerate service. Air China adheres to customer‑oriented service innovation, and has rolled out a series of new products including the “Global Flight Manager Program" and " Air China Unlimited". Air China enjoys a strong domestic and international connection capacity and sales network, owns an extensive high‑quality client group and has become the first choice for many clients from Chinese governmental organizations and companies. On June 28, 2011, Air China was awarded the 4-star rating by SKYTRAX - the international authority for accrediting airline services. On June 12, 2012, Air China was granted the Fast Travel Gold Award at the 68th IATA Annual General Meeting and World Air Transport Summit.

Air China is China’s exclusive national flag carrier for civil aviation, a member of the Star Alliance, the world’s largest airline alliance, and it was the official airline partner of the 2008 Beijing Olympic Games. It ranks first among domestic airline brands (evaluated by the World Brand Laboratory as having a brand value of RMB 918.99 billion in 2014) and it leads its domestic competitors in passenger and air freight transport and related services.

Air China takes the responsibility of providing special flight services for Chinese national leaders visiting abroad, and foreign leaders and government officials visiting China, thus demonstrating the Airline’s exclusive status as the national flag carrier. Headquartered in Beijing, Air China has several branch offices such as Southwest, Zhejiang, Chongqing,