Airline Ticketing and Customer Service (Junior)

STARLUX Airlines Co., LTD.; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental benefit

Job summary

STARLUX Airlines is excited to hire a Junior Airline Ticketing and Customer Service Specialist to join our Kuala Lumpur team. You will handle reservations, issue tickets, process reissues and refunds, and provide professional service across multiple channels.

You will collaborate with Sales, Marketing, and Operations, ensure proper document handling, and respond promptly to urgent cases. English and Bahasa Malaysia are essential; Mandarin is required for Mandarin-speaking passengers and liaising

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Fresh graduates are encouraged to apply.
• Experience in airline ticketing, reservations, or customer service (1–2 years preferred).
• Knowledge of GDS systems (e.g., Amadeus, Sabre) is an advantage (optional).
• Proficiency in Microsoft Office applications.
• Must have the legal right to work in Malaysia.

Responsibilities

• Handle flight reservations, ticketing, reissuance, and refund processes accurately and efficiently.
• Provide professional customer service to passengers across multiple channels.
• Coordinate closely with Sales, Marketing, and Airport Operations teams.
• Ensure proper handling and safekeeping of accountable documents.
• Manage urgent and ad hoc cases in a timely manner.
• Perform additional duties as assigned by management.

Skills

Customer service

Microsoft Office

Multitasking

Education

Bachelor’s degree or equivalent

Tools

GDS (Amadeus, Sabre)

Job description

Airline Ticketing and Customer Service (Junior)

STARLUX Airlines is a full-service airline from Taiwan and we are aiming to deliver 5 star service to every passenger. Currently we are looking for Airline Ticketing and Customer Service Specialist to join us in Kuala Lumpur. If you enjoy working in a fast-paced environment and delivering excellent service, we’d love to hear from you.

1. Handle flight reservations, ticketing, reissuance, and refund processes accurately and efficiently.

2. Provide professional customer service to passengers across multiple channels.

3. Coordinate closely with Sales, Marketing, and Airport Operations teams.

4. Ensure proper handling and safekeeping of accountable documents.

5. Manage urgent and ad hoc cases in a timely manner.

6. Perform additional duties as assigned by management.

1. Ability to work under pressure and meet tight deadlines in a dynamic environment.

2. Strong communication and interpersonal skills.

3. Good problem-solving abilities and attention to detail.

4. Proficiency in Microsoft Office applications.

5. Must have the legal right to work in Malaysia.

1. Experience in airline ticketing, reservations, or customer service (1-2 years preferred).

2. Knowledge of GDS systems (e.g., Amadeus, Sabre) is an advantage (optional-add if relevant).

3. Self-motivated, well-organized, and able to multitask effectively.

4. Strong sense of responsibility and teamwork.

1. Bachelor’s degree in any field or equivalent practical experience.

2. Fresh graduates are encouraged to apply.

1. Excellent command of spoken and written in English and Bahasa Melayu.

2. Mandarin proficiency is required to support Mandarin-speaking passengers and liaise with Taiwan headquarters.

Airplanes are not just a means of transportation, but rather the core element of a pleasurable travel experience. Founded in 2018 by Chairman K.W. Chang and based in Taiwan, STARLUX Airlines aims to invite the world to come and experience a premium level of service based on superior safety, comfort and convenience. In our belief, "luxury" should not be defined by exclusivity, but rather the fulfillment of every need, desire, and dream.

Fulfilling the goal of providing a high quality and exceptional travel experience, STARLUX will initially operate 10 advanced and fuel-efficient Airbus A321neos with the first aircraft to be delivered in October 2019. In late 2021, 17 A350XWBs will be added to our fleet, including 12 A350-1000s and 5 A350-900s. STARLUX’s fleet is expected to include up to 27 aircraft by the end of 2024 and will serve over 20 destinations in Asia and North America.

Airplanes are not just a means of transportation, but rather the core element of a pleasurable travel experience. Founded in 2018 by Chairman K.W. Chang and based in Taiwan, STARLUX Airlines aims to invite the world to come and experience a premium level of service based on superior safety, comfort and convenience. In our belief, "luxury" should not be defined by exclusivity, but rather the fulfillment of every need, desire, and dream.

Fulfilling the goal of providing a high quality and exceptional travel experience, STARLUX will initially operate 10 advanced and fuel-efficient Airbus A321neos with the first aircraft to be delivered in October 2019. In late 2021, 17 A350XWBs will be added to our fleet, including 12 A350-1000s and 5 A350-900s. STARLUX’s fleet is expected to include up to 27 aircraft by the end of 2024 and will serve over 20 destinations in Asia and North America.

Perks and benefits Medical insurance, dental benefit, various types o