AI & Operations Manager

InsideOut; Malaysia; Remote; MYR 120,000 - 180,000; Full time

Job summary

InsideOut is seeking an AI & Operations Manager to join remotely from Malaysia or the Philippines, serving as the founder's operational partner for international clients in Australia and the US. You will own end-to-end execution, build AI automations, and coordinate cross-border projects across time zones, with a focus on reducing friction and delivering finished outcomes without micromanagement.

The role requires C1 English, hands-on experience with LLMs, and a track record in workflow

Qualifications

• Advanced AI & data capabilities with hands-on LLM experience.
• Ability to turn loose directives into executable plans.
• Meticulous QA to ensure AI outputs are accurate before deployment.
• Fluent English communication, both written and spoken.
• 100% dedication to a single business and remote work.

Responsibilities

• Turn founder ideas into finished outcomes and drive momentum.
• Identify bottlenecks and automate workflows across platforms.
• Provide operational support and remove roadblocks for the team.
• Turn admin tasks into clean, repeatable SOPs and processes.
• Draft and manage high-priority communications for the founder.
• Coordinate content distribution from insights to polished posts.

Skills

AI/LLM usage

Independent problem solving

QA/precision mindset

C1 English proficiency

Cross-border collaboration

Tools

ChatGPT

Claude

Make.com

Zapier

Job description

Exciting Remote Opportunity! We're Hiring an AI & Operations Manager!

Are you an AI-native professional and natural "finisher" who thrives on turning big vision into flawless execution? We are seeking an AI & Operations Manager based in the Philippines or Malaysia to serve as the primary operational partner to the founder of an international consultancy serving leading radio and media organizations across Australia and the US!

C1 ENGLISH LEVEL IS REQUIRED.

Job Details at a Glance

• Job Title: AI & Operations Manager
• Job ID: JARKYL1EA
• Location: Malaysia
• Job Status: Full Time (100% Dedicated Focus Required)
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (AEST)

About the Role

We are an international consultancy expanding audience and revenue for leading radio and media organizations across Australia and the United States. Operating with a lean specialist team and multiple fast-moving products and projects, we need a high-impact operational partner who loves building systems out of chaos, testing advanced LLMs, and driving initiatives to completion.

As the founder's primary operational partner, you will act as the "finisher" to the founder's "visionary"—owning end-to-end execution, building custom AI automations, and keeping cross-border projects progressing without micro-management.

• Project Execution & Finishing: Turn founder ideas into structured, finished outcomes; keep specialist teams and contractors accountable; and drive project momentum independently.
• AI & Workflow Automation: Identify manual bottlenecks, build reusable prompt systems, automate data extraction/cleaning, and streamline batch file processing using ChatGPT and Claude.
• Team Enablement Hub: Serve as the first line of operational support for internal team members, clearing roadblocks before they escape.
• Process Systematization: Turn messy administrative tasks (file organization in Google Drive, contract tracking, record retrieval) into clean, repeatable SOPs.
• Delegated Communications: Draft, manage, and respond to high-priority correspondence and follow-ups on the founder's behalf using sound business judgment.
• Content Coordination: Oversee LinkedIn distribution by transforming founder insights, transcripts, and media into polished posts paired with visual assets.

Qualifications & Skills

• Advanced AI & Data Capabilities: Deep, hands-on experience using LLMs (ChatGPT, Claude) for complex data extraction, prompt engineering, data cleaning, and file parsing (far beyond basic text generation).
• Independent Problem Solver: Comfortable taking loose directives, making sound decisions, and building structured, executable plans.
• QA & Precision Mindset: Meticulous eye for detail to double-check and verify AI outputs for complete accuracy before deployment.
• Flawless Communication: C1 Advanced English proficiency (written and spoken) required for shift-long communication.
• Full-Time Commitment: 100% dedicated focus to this single business.
• Experience with automation tools like Make.com, Zapier, or similar workflow platforms.
• Background supporting US/Australian digital media, broadcast, or marketing agencies.
• Experience working across cross-border time zones (AU / US / APAC).