AI CRM Product Intern: Shape AI‑Driven Support & UX

Bybit; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Bybit, a leading cryptocurrency derivatives exchange, seeks an AI Product Specialist in Kuala Lumpur to shape AI-powered customer service tools. You will map user scenarios, design workflows, and collaborate with engineering and customer service to deploy features that improve self-service and satisfaction.

Ideal candidates have a CS/AI background, strong product thinking, and hands-on Python/SQL experience, with excellent English and ability to work across time zones.

Qualifications

• Bachelor's degree in Computer Science, AI, Data Science or related fields.
• Strong understanding of LLMs, AI Agents, Prompt Engineering, RAG, Tool Calling.

Responsibilities

• Participate in planning and development of AI customer service products.
• Research applications of LLMs and AI Agents across prompts, workflows, and evaluation.
• Design and optimize AI solutions; drive testing and deployment.
• Analyze feedback and improve models, knowledge bases, and user journeys.
• Monitor metrics like self-service rate, satisfaction, and response time.

Skills

CS/AI background

Product thinking

Cross-functional collaboration

Fast learner

Structured analysis

Education

Bachelor's in CS/AI/Data Science

Tools

Python

SQL

Job description

Bybit, a leading cryptocurrency derivatives exchange, seeks an AI Product Specialist in Kuala Lumpur to shape AI-powered customer service tools. You will map user scenarios, design workflows, and collaborate with engineering and customer service to deploy features that improve self-service and satisfaction.

Ideal candidates have a CS/AI background, strong product thinking, and hands-on Python/SQL experience, with excellent English and ability to work across time zones.