Aftersales Training Manager

Proton New Energy Technology Sdn Bhd; Subang Jaya; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

Proton New Energy Technology Sdn Bhd is seeking an experienced Aftersales Training Lead to design and manage training strategies for dealer networks and service teams. You will develop competency frameworks, plan programs from technician to advisor levels, and ensure alignment with BEV/PHEV technology and warranty processes.

The role emphasizes budget planning, governance, and collaboration with product and factory teams to raise dealer capabilities and customer satisfaction in Malaysia.

Qualifikationen

• Bachelor’s Degree or Diploma with 8+ years in relevant field.
• Proven experience in automotive Aftersales training and dealer network development.
• Strong leadership and stakeholder management skills.
• Knowledge of Aftersales operations, dealer service processes and technician certification.
• Willingness to travel; proficient in MS Office and LMS.

Aufgaben

• Develop annual training plans aligned with Aftersales objectives and dealer expansion.
• Establish competency requirements and priorities for both technical and non-technical staff.
• Manage training resources, programmes and performance.
• Develop technician competency programs from Foundation to Level 4.
• Monitor dealer manpower competency, certifications and gaps.
• Standardise materials, assessments and learning outcomes across the network.
• Coordinate training for new vehicle models, BEV/PHEV systems, and emerging tech.

Kenntnisse

Leadership

Communication

Stakeholder management

Presentation

Project management

Budget management

Ausbildung

Bachelor's Degree in relevant discipline

Diploma with 8+ years of relevant experience

Tools

MS Office

LMS

Budget tracking tools

Jobbeschreibung

PRO-NET is a wholly owned subsidiary of PROTON, established to drive the growth of New Energy Vehicles (NEV) and shape the future of mobility in Malaysia and beyond.

As the company behind PROTON e.MAS, PRO-NET brings together automotive, technology, digital, retail, aftersales, charging and customer experience capabilities to build a complete new-energy mobility ecosystem.

We are a fast-growing and ambitious organisation driven by innovation, agility and a passion for transforming mobility. Join us and be part of the team shaping the future of automotive and EV in Malaysia.

What You’ll Do

• Develop annual training plans aligned with Aftersales business objectives and dealer network expansion.
• Establish competency requirements and training priorities for technical and non-technical dealer personnel.
• Manage training resources, programmes and departmental performance.
• Develop and manage technician competency programmes from Foundation to Level 4 certification.
• Monitor dealer manpower competency, certification compliance and identified skill gaps.
• Establish competency assessments and development plans to improve dealer technical capabilities.
• Develop structured training programmes for Technicians, Service Advisors and Service Managers.
• Incorporate Warranty processes, service standards and customer-handling competencies into relevant programmes.
• Standardise training materials, assessments and learning outcomes across the dealer network.
• Plan and coordinate training for new vehicle models, BEV/PHEV systems and emerging technologies.
• Collaborate with Technical Support, product specialists and relevant factory teams.

5. Market-Driven Training & Improvement

• Identify training needs through technical reports, dealer feedback, field investigations and recurring product issues.
• Develop targeted refresher training and practical coaching programmes.
• Monitor training effectiveness and implement continuous competency improvements.

6. Training Budget Planning & Management

• Develop and manage annual training budgets aligned with business objectives and training requirements, including forecasting costs for programmes, facilities, equipment, materials, external trainers and certification activities.
• Monitor budget utilisation, expenditure and cost-effectiveness, ensuring effective allocation and control of training expenses.
• Identify cost optimization opportunities while maintaining training quality and competency standards.
• Prepare budget proposals, financial justifications and expenditure reports for management approval.

7. Training Governance & Collaboration

• Oversee training schedules, LMS records, certification tracking and performance reporting.
• Manage training coordination, project implementation and external training partnerships.
• Develop collaboration with institutions such as TVET/MARA for certification and talent development.
• Ensure training programmes comply with company standards and competency requirements.

What We’re Looking For

• Bachelor’s Degree in a relevant discipline with at least 8 years of experience, OR Diploma with at least 8 years of relevant experience.
• Proven experience in automotive Aftersales training, dealer network development and technical competency management.
• Strong leadership, communication, presentation and stakeholder management skills.
• Good knowledge of Aftersales operations, dealer service processes and technician certification. BEV/PHEV and high-voltage training exposure is an advantage.
• Able to manage training strategies, programmes, budgets and performance reporting. Proficient in Microsoft Office and LMS, with willingness to travel.