Admissions Enquiry Team Lead

Garden International School; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Taylor's Schools seeks an experienced Enquiry Team Manager to lead our Central Enquiry Team across five international schools in Malaysia. You will mentor Enquiry Executives and personally handle inquiries through web forms, WhatsApp, calls and email, ensuring a first-class experience from enquiry to enrollment.

The role emphasizes driving conversions, maintaining CRM data quality, and collaborating with admissions and marketing to optimize responses and tour bookings.

Qualifications

• Bachelor’s degree required in communications, business, marketing or related field.
• Minimum 8+ years in customer service with at least 3 years leading a call centre or team.
• Proficiency in CRM systems (Hubspot, Salesforce) and messaging platforms.
• Strong analytical, communication, and coaching capabilities.

Responsibilities

• Lead and mentor the Central Enquiry Team to deliver exceptional admissions support.
• Handle high-priority enquiries personally for 50% of time via various channels.
• Maintain a central knowledge base with up-to-date school information and dates.

Skills

Leadership

Communication

Coaching

Analytical thinking

Education

Bachelor’s degree in Communications, Business, Marketing, or related field

Tools

Hubspot

Salesforce

WhatsApp Business

Live chat

Job description

Taylor's Schools seeks an experienced Enquiry Team Manager to lead our Central Enquiry Team across five international schools in Malaysia. You will mentor Enquiry Executives and personally handle inquiries through web forms, WhatsApp, calls and email, ensuring a first-class experience from enquiry to enrollment.

The role emphasizes driving conversions, maintaining CRM data quality, and collaborating with admissions and marketing to optimize responses and tour bookings.