Adjuster

Crawford; Malaysia; On-site; MYR 40,000 - 65,000; Full time

Job summary

Crawford is hiring an Adjuster (Property / Engineering) in Ipoh, Perak. You will investigate loss events, assess damages, and advise on policy coverage while coordinating with insurers, clients and external experts.

Ideal candidates have a bachelor’s degree in Engineering or related field, plus professional accounting or insurance qualifications. Fresh graduates are welcome to apply as you’ll join a global team with growth opportunities.

Qualifications

• Bachelor’s degree in Engineering, Accountancy, Finance, or a related discipline.
• ACCA, CPA, or equivalent professional accounting qualification is an advantage candidates specializing in Business Interruption (BI) / CFAS
• Professional Insurance Qualification is an added advantage
• 1–2 years of relevant work experience
• Fresh graduates with a strong academic background are welcome to apply.

Responsibilities

• Investigate reported loss events, establish facts, assess causation and damages.
• Provide advice on potential policy coverage issues.
• Manage reinstatement or rehabilitation assessments where applicable.
• Draft comprehensive client reports within agreed timelines.
• Regularly update claims management system to ensure accuracy.
• Negotiate and resolve claims within authority, SLAs, KPIs.
• Coordinate with insurer clients, intermediaries, policyholders and third parties.

Education

Bachelor’s degree in Engineering

ACCA/CPA or BI/CFAS qualification

Professional Insurance Qualification

Job description

• Locations Block A, 2-2, Soho Ipoh,, Ipoh, Perak, 30000, MY

Job Description

Are you looking to grow your adjusting career with a global leader?

At Crawford, a global leader in claims management with 80+ years of expertise across 70 countries, we do more than manage claims. We help restore lives, businesses, and communities.

We’re looking for an Adjuster (Property / Engineering) to join our Ipoh team. If you enjoy investigating complex loss events, exercising sound judgment, and working closely with clients and stakeholders, this role is for you. You’ll manage diverse caseloads, work on meaningful cases, and grow within a team that values ownership, learning, and collaboration.

What You’ll Do

Claims Investigation & Assessment

• Promptly investigate reported loss events, establish relevant facts, and assess causation and damages


• Provide clear and timely advice on potential policy coverage issues


• Manage reinstatement or rehabilitation assessments where applicable

Client Reporting

• Draft comprehensive and accurate client reports within agreed timelines

Claims Management

• Regularly update and maintain the claims management system to ensure accurate and current information


• Negotiate and resolve claims within established authority levels, SLAs, and KPIs

Stakeholder Communication

• Act as a primary point of contact for insurer clients, intermediaries, policyholders, and third parties


• Respond promptly and professionally to queries, delivering clear and helpful guidance

External Resource Management

• Coordinate and manage external experts, service providers, and contractors to ensure quality and timely delivery

Standards & Ethics

• Uphold Crawford’s ethics, values, and commitment to integrity in all actions


• Promote insurer clients’ brands with professionalism

What You Bring

• Bachelor’s degree in Engineering, Accountancy, Finance, or a related discipline


• ACCA, CPA, or equivalent professional accounting qualification is an advantage candidates specializing in Business Interruption (BI) / CFAS


• Professional Insurance Qualification is an added advantage


• 1–2 years of relevant work experience

Fresh graduates with a strong academic background are welcome to apply.

Why Crawford?

We believe in people taking care of people. At Crawford, your work directly helps clients and policyholders recover from some of their most difficult moments and your growth is taken seriously.

We live by RESTORE — a values system that shapes how we work, lead, and grow together. It’s not just a framework; it’s how Crawford people show up every day.

• Respect integrity and ethical behaviour


• Empowerment through ownership and career growth


• Sustainability in our communities


• Training and continuous learning


• One Crawford, working as one global team


• Recognition for work well done


• Entrepreneurial spirit to innovate and improve

We offer:

• Competitive salary and benefits


• Real growth opportunities within a global organization


• Ongoing technical and professional development


• An inclusive, collaborative, and supportive team culture


• Exposure to a professional environment supporting global clients