Activation Executive, Transaction Banking (Contract Basis)

Hong Leong Bank Berhad; Selangor; On-site; MYR 33,000 - 51,000; Part time

Job summary

Hong Leong Bank Berhad in Malaysia seeks an Activation Executive (contract) to drive key projects in Transaction Banking and ensure timely delivery. The role focuses on customer migration activities, data validation for migration, and supporting migration processes through calls and emails.

The successful candidate will work to resolve issues with channels, IT and vendors, while preparing status reports as needed. Regional focus includes the_Puchong area.

Qualifications

• Seeking opportunities specifically within the Puchong region.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Able to communicate in Malay & English.
• Demonstrates high levels of integrity, accountability, and a proactive approach to tasks.

Responsibilities

• Assist in Customer Migration Activities.
• Assist in validating company profiles and detail information in preparation for data migration.
• Assist in inbound call handling for companies to support migration process.
• Assist in email handling specifically for customer migration.
• Assist in outbound customer care calls for clients.
• Management of customer issues with channels, IT and vendor.
• Prepare status reports when necessary.

Skills

MS Office

Job description

Overview

The Activation Executive (contract basis) is responsible for driving key project within the Transaction Banking Dept to ensure timely project delivery.

Responsibilities

• Assist in Customer Migration Activities
• Assist in validating company profiles, and detail information in preparation for
• data migration
• Assist in Inbound call handling for companies to support migration process
• Assist in email handling specifically for customer migration
• Assist in Outbound customer care calls for clients
• Management of customer issues with Channels, IT and vendor
• Prepare status reports when necessary

Requirements

• Seeking opportunities specifically within the Puchong region
• Proficient in MS Office applications (i.e. Word, Excel, PowerPoint)
• Demonstrates high levels of integrity, accountability, and a proactive approach to tasks
• Able to communicate in Malay & English

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.