Accounts Receivable Executive - Regent Kuala Lumpur (Pre-Opening)

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 45,000 - 63,000; Full time

Job summary

IHG Hotels & Resorts in Kuala Lumpur is seeking an Accounts Receivable specialist to manage credit control, billing, and city ledger activities within the hotel's finance team.

You will monitor AR ageing, reconcile OPERA PMS credit card postings, pursue overdue accounts, handle disputes and chargebacks, and prepare monthly management reports, while ensuring compliance with IHG policies.

Qualifications

• Diploma, higher education qualification or equivalent in Accounting or Finance.
• 1–2 years' experience in hotel accounting or audit, or an equivalent combination of education and work-related experience.
• Strong knowledge of accounting principles, financial controls, and statutory reporting requirements.
• Proven experience supervising finance team members.
• Fluent English required; other languages an advantage.

Responsibilities

• Adherence to the hotel's credit policy and timely collection of guest and city ledger accounts.
• Accurate daily reconciliation of credit card transactions in OPERA PMS, with variances investigated and documented.
• Accurate and timely billing, chargeback follow-up and refund processing in line with the IHG Accounting Manual.
• Compliance with the Control Self-Assessment, IHG policies and applicable accounting regulations.

Skills

Fluent English

Education

Diploma in Accounting/Finance

Job description

YOUR DAY TO DAY

• Ensure adherence to the hotel's credit policy
• Report directly to and communicate with the Assistant Director of Finance & Business Support on all matters pertaining to credit and collection of guest and city ledger accounts
• Cooperate, coordinate and communicate with guests and other departments on the issuance of credit, follow up on outstanding accounts and assist with credit requirements
• Review and maintain the Aged Trial Balance of Accounts Receivable (AR ageing)
• Monitor special billing arrangements for groups and conventions as required, ensuring postings are in line with customer requirements
• Review the city ledger daily for correct postings of charges and take corrective action where necessary
• Monitor and pursue collection of overdue accounts, including all unallocated cash and credit balances
• Review the bad debts listing monthly and prepare a collectability analysis for the monthly provision for doubtful debts
• Respond to and resolve account queries in conjunction with accounts receivable
• Assist in the control and collection of outstanding guest and city ledger accounts
• Ensure all permanent folio accounts are cleared and reconciled at least weekly, and immediately alert if permanent folios are being used as "dump" accounts
• Review the guest ledger high balance report daily and take appropriate action to secure credit card authorisation and follow up on payment for over-credit-limit or long-stay guests
• Prepare management reports for month-end analysis
• Review provisions, write-offs and other adjustments immediately prior to month end
• Follow up on chargebacks in a timely manner and keep the log updated
• Review and process credit card refunds in a timely manner, in accordance with the IHG Accounting Manual
• Track deposits for events and functions
• Apply credit card payment receipts in OPERA PMS in a timely manner and resolve any discrepancies; investigate fully all credit card balances over 30 days, perform reconciliations daily (signed as evidence) and document the reasons
• Apply any other payments as required
• Handle cross charges and inter-hotel billing, plus billings to the Owning Company
• Ensure payment discrepancies are investigated and followed up in a timely manner
• Provide assistance and training to Front Office on matters pertaining to credit card terminals
• Conduct a monthly credit meeting with the relevant hotel team, highlighting monthly performance and bad debts and discussing any accounts causing concern
• Attend the monthly external Credit Manager Group meeting
• Assist in maintaining and preparing accurate and timely financial and operating information, with emphasis on the Aged Trial Balance of Accounts Receivable
• Assist in the safekeeping, including proper storage and access, of all contracts, leases and other financial records
• Maintain professional and technical competence
• Assist in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and local conditions

Accounts Receivable

• Ascertain that all charges received for billing are proper, with complete supporting documents, and approved on a credit account with the hotel
• Ensure timely and accurate billing
• Assist in preparing correspondence relating to disputes and chargebacks
• Assist in calculating travel agent commission for accruals and checking travel agent commission details
• Reconcile credit card transactions in OPERA to the batch register daily and investigate any variances
• Maintain a filing system for accounts receivable records
• Assist in balancing the daily transfer to city ledger, and post, edit and update the accounts receivable system
• Assist in the reconciliation of accounts and respond to and resolve account queries
• Process all invoices and statements of account
• Ensure all credit card refunds submitted have proper documentation and approval before a refund is made
• Provide training to Front Office and Food & Beverage on credit card related matters

Guest Experience

• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to Regent and IHG brand standards
• Maintain a high level of product and service knowledge in order to explain and sell the hotel's services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programmes and events in the hotel in order to recognise and respond to guests' needs
• Maintain current hotel information to be able to provide information to guests
• Implement procedures which enhance the guest experience

Responsible Business

• Strictly implement the Control Self-Assessment (CSA) and achieve a 100% score in the CSA audit of the Credit Card and Accounts Receivable category
• Demonstrate an interest in and an understanding of issues relevant to your department and the hotel, and keep your knowledge up to date, including legislative information
• Adhere to the IHG Corporate Code of Conduct, Employee Handbook and hotel policies
• Demonstrate an understanding of competitors' major strengths and weaknesses
• Establish and interpret key performance indicators to manage the business, consistently taking into account the financial implications of business decisions and recommendations
• Have a broad knowledge of how the business is run, focusing on the major factors necessary to ensure that the business is successful and profitable
• Implement acceptable accounting practices and procedures in compliance with IHG policies and procedures, government regulations and generally accepted accounting practices, as affected by local conditions
• Maintain documents for audits of the hotel accounts in compliance with IHG policies and procedures
• Perform other duties as assigned

Accountabilities

• Adherence to the hotel's credit policy and timely collection of guest and city ledger accounts
• Accurate daily reconciliation of credit card transactions in OPERA PMS, with variances investigated and documented
• Accurate and timely billing, chargeback follow-up and refund processing in line with the IHG Accounting Manual
• Compliance with the Control Self-Assessment, IHG policies and applicable accounting regulations

WHAT WE NEED FROM YOU

To thrive in this role and bring poise and precision to the guest journey, you'll need:

• Diploma, higher education qualification or equivalent in Accounting or Finance
• 1–2 years' experience in hotel accounting or audit, or an equivalent combination of education and work-related experience
• Strong knowledge of accounting principles, financial controls, and statutory reporting requirements
• Proven experience supervising finance team members
• Fluent English required; other languages an advantage

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.