Receiving & Store Officer

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Benefits offered by this job

Job summary

IHG Hotels & Resorts is seeking a detail-oriented Purchasing & Inventory Coordinator in Kuala Lumpur, Malaysia. The role covers receiving, storing, and distributing supplies, ensuring accuracy to purchase orders, and maintaining stock controls to prevent wastage.

You will support guest experience by upholding brand standards and efficient service. Key responsibilities include strict CSA-compliant processes, inventory verification, and assisting the Purchasing Manager with audits and reporting.

Qualifications

• Fluent English required; other languages an advantage.
• Strong knowledge of accounting principles and financial controls.
• Experience supervising finance team members.
• Diploma or higher qualification in Accounting/Finance/Supply Chain or related field.

Responsibilities

• Ensure supplies are correct per purchase orders and business needs.
• Maintain internal controls over requisitioning and issuing; direct delivery to departments.
• Coordinate with quality control and department heads on supplier quality.
• Dispatch materials to kitchens, departments and stores promptly.
• Maintain surveillance over expiry dates and stock rotation.

Skills

Fluent English

Financial controls

Education

Diploma or higher in Accounting/Finance/Supply Chain

Job description

YOUR DAY TO DAY

Receiving

• Ensure that supplies are correct as per the purchase order and business needs
• Maintain internal controls over the requisitioning and issuing of items; direct the delivery of supplies to the appropriate departments or storage areas; and ensure reports and records are updated and forwarded to the appropriate contact for payment or further processing, based on hotel policies and procedures
• Ensure cleanliness and organisation in all work areas
• Coordinate with quality control and the respective departmental heads to ensure that supplies received meet the required standard of quality
• Ensure that all security check procedures are followed by vendors when bringing supplies onto the premises for delivery
• Ensure that users cannot receive goods directly from suppliers
• Check that all supplies are in good condition upon receipt, and immediately inform the supplier and the Purchasing department of any rejection or defect
• Acknowledge supplies to vendors on receipt of the proper documents
• Dispatch materials promptly to the respective kitchens, departments and stores
• Ensure the quality of all materials received
• Maintain strict control over items with expiry dates

Store

• Ensure store items are properly recorded and documented in a timely manner, in accordance with hotel policies
• Safeguard the hotel's food and beverage inventories by receiving and storing items adequately and protecting them from pilferage and spoilage
• Maintain the established maximum and minimum stock levels of all items under stores responsibility
• Receive and verify daily inventory deliveries from the receiver
• Keep all storeroom areas at the highest level of sanitation and cleanliness
• Code and summarise all requisitions in accordance with the issue timetable
• Rotate stock to minimise wastage
• Inform the Purchasing Manager of all instances of breakage, deteriorated or obsolete stock
• Maintain an up-to-date list of authorised signatories who may sign requisitions, and keep it in a prominent place

Guest Experience

• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to Regent and IHG brand standards
• Maintain a high level of product and service knowledge in order to explain and sell the hotel's services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programmes and events in the hotel in order to recognise and respond to guests' needs
• Maintain current hotel information to be able to provide information to guests
• Implement procedures which enhance the guest experience

Responsible Business

• Strictly implement the Control Self-Assessment (CSA) and achieve a 100% score in the CSA audit of the Purchasing & Inventory category
• Demonstrate an interest in and an understanding of issues relevant to your department and the hotel, and keep your knowledge up to date, including legislative information
• Adhere to the IHG Corporate Code of Conduct, Employee Handbook and hotel policies
• Demonstrate an understanding of competitors' major strengths and weaknesses
• Establish and interpret key performance indicators to manage the business, consistently taking into account the financial implications of business decisions and recommendations
• Have a broad knowledge of how the business is run, focusing on the major factors necessary to ensure that the business is successful and profitable
• Implement acceptable accounting practices and procedures in compliance with IHG policies and procedures, government regulations and generally accepted accounting practices, as affected by local conditions
• Maintain documents for audits of the hotel accounts in compliance with IHG policies and procedures
• Perform other duties as assigned

Accountabilities

• Correct and timely receipt and issue of all food, beverage and general store items, matched to purchase orders
• Safe custody of store items, with stock levels, rotation and expiry dates controlled to minimise pilferage, spoilage and wastage
• Accurate and timely recording, documentation and filing of receiving and issuing records
• Cleanliness, sanitation and organisation of all receiving and storeroom areas
• Compliance with the Control Self-Assessment and IHG and hotel policies

WHAT WE NEED FROM YOU

To thrive in this role and bring poise and precision to the guest journey, you'll need:

• Diploma, higher education qualification or equivalent in Accounting, Finance, Supply Chain or a related field
• 1–2 years' experience in hotel accounting or audit, or an equivalent combination of education and work-related experience
• Strong knowledge of accounting principles, financial controls, and statutory reporting requirements
• Proven experience supervising finance team members
• Fluent English required; other languages an advantage

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.