Manager, Account Relationship

Hong Leong Bank; Malaysia; On-site; MYR 100,000 - 180,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks an experienced Commercial Banking professional to drive new account acquisitions, manage a growing portfolio, and deliver tailored financial solutions. You will assess financing needs, prepare credit applications, and collaborate with Trade Services and HL Markets to meet client objectives.

The role emphasizes credit discipline, asset quality, and revenue growth through proactive portfolio management and cross-selling opportunities.

Qualifications

• Bachelor’s degree in business, finance or related field.
• At least 5 years in banking with Trade Finance, FX & Lending.
• Knowledge of FX, Trade Finance and client relationships.
• Understanding of financial accounting and trade services.
• Strong communication and negotiation skills.
• Proficient in English.

Responsibilities

• Acquire new account relationships in Commercial loans, deposits and fee income.
• Manage a portfolio of Commercial Banking accounts to grow funded and non-funded income.
• Provide value-added banking advice and tailored financial solutions to optimize revenue.
• Write credit applications for new accounts and review existing ones timely.
• Ensure asset quality by staying ahead on market intelligence for the portfolio.
• Collaborate with product partners (Trade Services, HL Markets, D&L) to meet client needs.
• Ensure facilities comply with lending policies and address key risks before submission.
• Maintain asset quality and monitor utilization to increase revenue.
• Close follow-through with clients on facilities and drawdown.
• Prospect accounts, evaluate financing needs, process credit applications for Wholesale Credit.
• Monitor usage, handle ad-hoc requests, and process additional facilities.
• Engage in cross-selling, meet KRAs, and provide guidance to subordinates if any.

Skills

Strong communication

Negotiation skills

Relationship management

English proficiency

Commercial banking knowledge

Education

Bachelor's degree in business/finance

Job description

Functional (job responsibilities)

• Acquire new account relationships in Commercial loans, deposit and fee income
• Manage a portfolio of existing Commercial Banking Account relationship in order to grow both funded income and non – funded income
• Manage a portfolio of accounts in order to provide value – added banking advice and customized financial solutions in order to optimize revenue generation from the portfolio
• Write credit applications for new account acquisition and ensure timely review and renewal of existing accounts
• Ensure acceptable asset quality of existing portfolio by being pro‑active and up‑to‑date in terms of market intelligence in relation to accounts and industry of portfolio managed
• Work closely with product partners including Trade Services, HL Markets, and Deposit & Liability Management in order to meet financial and banking requirements of clients in a wholesome manner
• Ensure that banking facilities offered to clients are structured in compliance with credit lending policies
• Ensure that key risks of cases are adequately addressed by in CAs before submission to HLBCAM CED
• Preserve the assets quality of the bank at all times
• Monitor and encourage utilization of existing facilities under the portfolio in order to increase revenue
• Close follow through with clients on to ensure acceptance of the Bank’s facilities and subsequent drawdown
• Account Prospecting Identify and contacting prospects Evaluate prospects financing needs Assess and put up Credit Applications to Wholesale Credit Prepare and follow up of acceptance of offer
• Account Management Monitor utilization Process ad‑hoc requests Process the requests for additional facilities Review annually or periodically borrower’s facilities Keep in contact with Customers e.g. through site visitations etc
• Explore a cross‑selling opportunities Meet business targets set via KRA Submit timely management reports to HO Provide hands‑on training and guidance to subordinates (if any)

Experience/Requirements

• Bachelor’s degree in business, finance and related experiences
• At least 5 experience in the banking in Trade Finance, FX & Lending
• Knowledge on FX & Trade Finance and Client Relationship
• Knowledge and experience of Banking /Financial Services
• Good understanding of financial accounting, trade service
• Good communication and negotiation skills
• English is proficiency

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever‑increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital‑At‑The‑Core powered by customers‑at‑the‑forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.