Business Channel - Mobile Deposit Specialist

Hong Leong Bank; Malaysia; On-site; MYR 50,000 - 84,000; Full time

Job summary

Hong Leong Bank in Malaysia is looking for an Executive/Senior Executive/Assistant Manager, Mobile Deposits Specialist to generate and qualify leads, convert deposits, and promote other products. Based in branches, you will explain services, provide materials, build relationships, and follow up with customers to ensure timely account openings.

You will conduct outreach across industries, coordinate with the Branch Manager, and aim to expand the payroll accounts portfolio while complying with

Responsibilities

• Generate and qualify leads to meet acquisition goals
• Schedule sales proposals and calls to potential and existing clients
• Ensure customer satisfaction and handle inquiries by phone/email/in person
• Follow up to close sales and open accounts timely
• Participate in sales events and roadshows
• Monitor competitors and market trends; conduct research
• Ensure tasks comply with guidelines and regulations

Job description

If you are looking to excel and make a difference, take a closer look at us… The Executive/ Senior Executive/ Assistant Manager, Mobile Deposits Specialist's key responsibility is to acquire account deposits from customers and businesses and to build the opportunity to obtain leads for other products through HLB@Work. You will explain how products work and the services available, provide sales materials and support, create new leads and follow up with new customers. You will work in a wide variety of relevant industries, such as manufacturing, retail, pharmaceutical, focusing on payroll accounts. This is a sales role based in our branches and you will report to the Branch Manager.

Key Responsibilities

• Generate and qualify leads from internal and external lists including sourcing and developing client referrals to achieve acquisition goals
• Develop and schedule sales proposals and activities including calls to new potential and existing clients to ensure optimum pipeline generation
• Ensure customer service satisfaction and good client relationships including client briefing and training and responding to sales enquiries by phone, email or in person
• Follow up on sales activities to ensure sales closure, reporting to management and ensure accounts are open in a timely manner
• Participate in sales events and roadshows where applicable
• Monitor competitors, market conditions and product development and carry out market research and surveys
• Ensure all tasks are carried out in full compliance with guidelines and regulations

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever‑increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital‑At‑The‑Core powered by customers‑at‑the‑forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.