Account Manager, Bakery Ingredients

Danisco Malaysia Sdn Bhd; Petaling Jaya; Hybrid; MYR 120,000 - 190,000; Full time

Job summary

IFF in Malaysia is seeking an Account Manager to grow our Food Ingredients business in the Bakery category. You will build strong customer relationships, develop new opportunities, and expand market share while collaborating with cross-functional teams to deliver innovative ingredient solutions.

The role is based in Bandar Utama, Malaysia (hybrid) and requires managing a pipeline, forecasting, and driving commercial success through proactive account development and customer-focused strategies.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 5-8 years of B2B sales and account management experience.
• Strong commercial acumen with track record of growth.
• Solid bakery applications knowledge and industry networks.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage and grow a portfolio of key accounts and distributor partners.
• Drive new business development and pipeline creation.
• Promote IFF Bakery & other ingredients solutions by understanding customer needs.
• Lead end-to-end sales process including forecasting, quotations, negotiations, and order follow-through.
• Collaborate with Applications, Product Management, Marketing, Customer Service and Operations to deliver projects on time.

Skills

B2B sales

Account management

Sales pipeline

Stakeholder management

English communication

Education

Bachelor's degree in Food Science or related

Tools

Salesforce

Job description

As an Account Manager, you will drive the growth of IFF's Food Ingredients business in Malaysia by managing key customer relationships, developing new business opportunities, and expanding market share within the Bakery categories. Working closely with cross-functional teams, you will deliver innovative ingredient solutions that meet customer needs while contributing to the company's commercial success.

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers.

The role is based in Bandar Utama, Malaysia (hybrid role). Be part of a passionate, customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Manage and grow a portfolio of key accounts and distributor partners, fostering strong customer relationships and identifying opportunities to increase sales, profitability, and customer loyalty.
• Drive new business development and pipeline creation by proactively identifying opportunities within existing and prospective customers, converting leads into profitable sales wins.
• Promote IFF's Bakery & other Food Category ingredient solutions by understanding customer challenges, translating their needs into tailored solutions, and effectively presenting value-added offerings.
• Lead the end-to-end sales process, including forecasting, sample coordination, quotation preparation, commercial negotiations, and order follow-through to ensure excellent customer service.
• Partner with Application, Product Management, Marketing, Customer Service, and Operations teams to deliver customer projects on time and meet commercial objectives.
• Develop and execute strategic account plans to strengthen customer partnerships, uncover growth opportunities, and support long‑term business expansion.
• Maintain an active opportunity pipeline in Salesforce, ensuring accurate reporting, customer segmentation, market intelligence, and competitive insights.
• Monitor project progress and customer satisfaction, acting as the primary liaison between customers and internal stakeholders to ensure seamless communication and issue resolution.
• Achieve sales targets and business objectives while supporting growth initiatives across Bakery, and other product categories in line with evolving business priorities.

What Makes You the Right Fit

• Bachelor’s degree in Food Science, Food Technology, Food & Nutrition, Biochemistry, or a related discipline.
• Minimum 5-8 years of B2B sales and account management experience within the food ingredients, food manufacturing, or related industry, with hands‑on experience managing Bakery customers.
• Strong commercial acumen and proven track record of business growth, including account development, pipeline management, and successful delivery of sales targets.
• Sound knowledge of bakery applications, with established industry networks and a strong understanding of customer needs and market trends.
• Excellent communication and stakeholder management skills, with the ability to effectively translate technical and commercial information to customers and cross‑functional teams.
• Self‑motivated and results‑oriented professionals with a proactive mindset, strong problem‑solving capabilities, and the ability to manage multiple priorities in a fast‑paced environment.
• Collaborative team player who thrives in a cross‑functional B2B environment, demonstrates respect for others, and communicates effectively in English, both written and spoken.

How Would You Stand Out?

• Eagerness to learn and grow professionally
• Strong commercial acumen with a can‑do mindset
• Independent and a team player
• Ability to think critically and solve problems proactively

For your awareness, IFF has announced its intention to sell its Food Ingredients Business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredient business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredient business unit and has been identified to transition to CVC Capital Partners.