Account Manager (3-5 Months Freelance)

dentsu; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Volunteer leave

Wellness days

Career development

Global awards program

Job summary

Dentsu is seeking an Account Manager (3-5 months) in Kuala Lumpur to support the Client Director, coordinating projects from brief through delivery while keeping timelines, budgets, and expectations on track.

You'll collaborate with creative, strategy, media, production and other teams to bring client briefs to life, staying client-focused, highly organized and commercially aware in a fast-paced agency environment.

Qualifications

• Minimum 4 years of experience in an advertising, creative, media, or integrated agency environment.
• Strong client servicing and stakeholder management skills.
• Proven experience in project management, including managing timelines and budgets.
• Collaborative and commercially minded, with understanding of how agency capabilities work together.
• Strong organizational and problem-solving skills.
• Proactive and adaptable team player, able to contribute from day one in a freelance role.

Responsibilities

• Support client account delivery: manage day-to-day activities, align priorities, deliver projects on time and to a high standard.
• Manage client relationships and communication: provide updates, respond to inquiries, manage expectations.
• Project manage campaigns and communications plans: timelines, budgets, milestones, coordinating internal and external teams.
• Coordinate cross-functional teams: bring together capabilities to deliver creative solutions.
• Drive quality and commercial value: improve efficiency, innovation, and margins while maintaining quality.
• Lead and motivate project teams: offer direction and ensure alignment on deliverables.
• Maintain accurate project reporting: update timelines, budgets, risks, and status to clients and stakeholders.

Job description

Dentsu is a global leader in integrated growth and transformation, driving sustainable solutions and innovation for some of the world's most influential brands. Founded in 1901, dentsu operates in approximately 120 countries with a team of approximately 68,000 employees, and boasts a network of world-class brands, including Carat, Dentsu Creative, dentsu X, iProspect, Merkle, and more. These brands, each with deep expertise in media, creativity, and digital, collaborate to deliver integrated growth solutions that create lasting, meaningful impact.

About Dentsu Creative

Dentsu Creative operates in over 21 markets worldwide with more than 2,200 dedicated specialists. Bringing together our Japanese heritage in craft, data and technology, and our deep understanding of media and contemporary culture, Dentsu Creative is a new global creative agency. Born in Japan, raised in a digital world. We help transform brands and business through the power of Modern Creativity: which creates culture, changes society and invents the future and is accelerated by our deep specialist expertise in digital experience, earned attention and entertainment.

As we look toward the future, dentsu is focused on Innovating to impact—fostering collaboration, creativity, and cutting-edge technology to drive real, transformative change.

What your typical day will look like:

As an Account Manager (3-5 months) at Dentsu, you’ll play a key role in supporting the Client Director in managing day-to-day account delivery and ensuring our clients receive high-quality, creative, and effective solutions. You’ll act as a key link between the client and our internal teams, coordinating projects from brief through to delivery while keeping timelines, budgets, and expectations on track.

Working across Dentsu and the wider network where required, you’ll collaborate with creative, strategy, media, production, and other specialist teams to bring client briefs to life. This role is ideal for someone who is client-focused, highly organised, commercially aware, and comfortable working in a fast-paced agency environment, with the ability to take ownership and keep multiple projects moving.

Core responsibilities include:

• Support client account delivery: Partner closely with the Client Director to manage day-to-day account activities, ensuring client briefs are understood, priorities are aligned, and projects are delivered on time and to a high standard.
• Manage client relationships and communication: Act as a key point of contact for clients, providing regular updates, responding to queries, managing expectations, and ensuring clients have clear visibility of project progress and deliverables.
• Project manage campaigns and communications plans: Develop and manage project timelines, budgets, deliverables, and key milestones, coordinating with internal teams and external partners to ensure smooth and timely execution.
• Coordinate cross-functional teams: Work collaboratively across Dentsu and the wider network, bringing together the right capabilities and expertise to develop innovative and creative solutions to client briefs.
• Drive quality and commercial value: Review project plans and ways of working to identify opportunities for greater efficiency, innovation, value, and margin while maintaining the quality of client deliverables.
• Lead and motivate project teams: Provide clear direction, coordination, and support to internal teams, encouraging collaboration and ensuring everyone is aligned towards delivering high-quality work.
• Maintain accurate project reporting: Keep clients and internal stakeholders informed with accurate timelines, budgets, project status, risks, and key updates throughout the delivery process.

A bit about you:

• Minimum 4 years of experience in an advertising, creative, media, communications, or integrated agency environment, with experience managing client accounts and projects.
• Strong client servicing and stakeholder management skills, with the ability to build trusted relationships and communicate confidently with clients and internal teams.
• Proven experience in project management, including managing timelines, budgets, deliverables, priorities, and multiple projects in a fast-paced environment.
• Collaborative and commercially minded, with a good understanding of how different agency capabilities work together to deliver value and effective solutions for clients.
• Strong organisational and problem-solving skills, with the ability to take ownership, manage competing priorities, and keep projects moving even when timelines are tight.
• A proactive and adaptable team player who is comfortable working independently, navigating ambiguity, and stepping into a freelance role with the ability to contribute from day one.

What’s in it for you:

• Flexible hybrid working arrangement.
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
• 3 whole company Wellness days off per year for you to switch off and take your day, your way
• Career Development and Learning & Development opportunities, including access to our global online dentsu University
• Be part of a global network that truly invests in recognising performance with via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero

Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about.

So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social.