A400M GSD Representative

Joinimagine; Selangor; On-site; MYR 50,000 - 84,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. seeks an on-site support specialist to assist A400M fleet work at Royal Malaysian Air Force, Subang.

You will advise on Maintenance Data System (MDS) during LIVE operations and help manage queries, databases and access rights, ensuring accurate incident resolution and knowledge sharing. The role requires a Diploma with 1 year in aircraft maintenance systems or related field, strong English/Malay, and solid Microsoft Office skills; SAP knowledge is a plus.

Qualifications

• Diploma with 1 year experience in aircraft maintenance system/records or Diploma in any field.
• Strong written and spoken English and Malay.
• Proficient in Microsoft Office; SAP knowledge is desirable.
• Analytical and problem solving abilities with good communication.
• Able to interpret regulatory requirements and work independently.

Responsibilities

• Advise customer on Maintenance Data System (MDS) support during LIVE operations.
• Track MDS AMTAC queries, acknowledge, escalate and implement solutions.
• Contribute to QKDB with incident details and approved resolutions.
• Provide on-site systems support and assist RMAF personnel in using the application.
• Administer databases, access rights and servers; coordinate with ADS for retrofit activities.
• Uphold Airbus Values and Code of Conduct in daily activities.

Skills

English

Malay

Microsoft Office

Analytical thinking

Communication skills

Independent worker

Regulatory understanding

Education

Diploma in Engineering or IT

Tools

SAP knowledge

Job description

Job Description

Scope of Position

Responsible to support all the activities and operations in relation to A400M fleet support conducted on-site that require Ground Support Device (GSD) advice, assessment and support at Royal Malaysian Air Force (RMAF), Subang.

Key Responsibilities

• Advise the customer in all activities relevant to Maintenance Data System (MDS) support for platform and application services during LIVE operations.
• Ensure appropriate tracking of the Maintenance Data System, Engineering Office department (MDS AMTAC) queries:
• Acknowledge and register queries, elevate to next support level if local answer is not possible, implement solution received and check that incident is properly addressed (resolution or workaround)
• Ensure appropriate tracking of the queries and answer providing input to a Query Knowledge Database (QKDB) with the events descriptions and correct answers that will be harmonized with the on-site technical services from other Ground Support Device (GSD), to have a broad Ground Support Device (GSD) queries-answer knowledge database.
• Ensure systems support on-site, by delivering the following services:
• Support the use of the application by trained Royal Malaysian Air Force (RMAF) personnel
• Support to administer in the management of databases, access rights and servers
• Provide coordination and assistance between Airbus Defense and Space (ADS) and Customer for aircraft retrofit activities when deemed necessary.
• Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be the exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Model and Code of Conduct.
• Carry out any other task as directed by the superior.

Minimum Requirement

• Diploma holder with minimum 1 year of working experience in aircraft maintenance system and records or Diploma in any field (Preferably Engineering or IT)
• Good command of written and spoken English and Malay
• Excellent computer skills and proficient in Microsoft Office (SAP knowledge is desirable)
• Good analytical and problem solving skills
• Excellent communication and interpersonal skills
• Ability to understand, interpret and apply regulatory requirements and workplace agreements
• Able to work independently with minimal supervision
• High degree of credibility, independence, integrity, confidentiality and trust

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters Malaysia SDN. BHD.

Employment Type

Fixed term

Experience Level

Entry Level

Job Family

Material Support & services

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.