24/7 Remote Technical Support Specialist

GXBank; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

GXBank is seeking a dedicated support/ops specialist to resolve technical issues and support product launches. You will collaborate with engineering, product, and service teams, drive incident responses, and ensure stable, scalable operations while working across shifts.

The role requires 2+ years in similar duties, strong SDLC understanding, and fluency in English and Malay. Remote work is supported with 24/7 rotating shifts and cross-functional training opportunities.

Qualifications

• Must have at least 2 years in support or operations with 24x7 shift experience.
• Involved in product/system launches and understands high level SDLC.
• Strong understanding of support flows and procedures.
• Familiar with Jira, Slack, Google Workspace and email tools.
• Able to debug basic mobile hardware/software issues.
• Fluent in English and Malay and able to work independently remotely.
• Able to perform well under pressure and multi-task.

Responsibilities

• Resolve technical issues and provide stakeholder support.
• Support product launches with requirements gathering, configuration, testing.
• Improve reliability, stability, and scalability with engineering teams.
• Resolve issues beyond normal operations and lead incident calls.
• Collaborate across Engineering, Product Development, and Customer Service.
• Provide on-site and remote support during major software upgrades.

Skills

Customer support

Incident management

Communication

Problem solving

SDLC knowledge

Remote work

Tools

Jira

Slack

Google Workspace

Web-based email

Job description

GXBank is seeking a dedicated support/ops specialist to resolve technical issues and support product launches. You will collaborate with engineering, product, and service teams, drive incident responses, and ensure stable, scalable operations while working across shifts.

The role requires 2+ years in similar duties, strong SDLC understanding, and fluency in English and Malay. Remote work is supported with 24/7 rotating shifts and cross-functional training opportunities.