24/7 IT Support Associate (L1) – Mandarin/English

Metacloud Solution; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Penang is looking for a Junior Executive to provide L1 technical support for web-based applications. This role involves troubleshooting application issues, supporting customers via chat, and logging incidents in the ticketing system. Candidates should possess at least an SPM and have strong problem-solving skills. Fluency in Mandarin and English is required for effective communication with clients. The position demands flexibility for 24/7 rotating shifts, including weekends and holidays.

Qualifications

• At least 1 year of experience in IT support or related field.
• Junior Executive specializing in IT/Computer Network/System/Database Administration preferred.
• ITIL or professional certification is an added advantage.

Responsibilities

• Provide L1 technical support for web-based and in-house applications.
• Support customers via chat with professional responses.
• Log, track, and update incidents in the ticketing system.
• Troubleshoot and resolve application issues promptly.
• Monitor system operations and perform diagnostics.

Skills

Problem-solving

Analytical skills

Customer support

Mandarin proficiency

English proficiency

Education

SPM or equivalent

Job description

A technology solutions provider in Penang is looking for a Junior Executive to provide L1 technical support for web-based applications. This role involves troubleshooting application issues, supporting customers via chat, and logging incidents in the ticketing system. Candidates should possess at least an SPM and have strong problem-solving skills. Fluency in Mandarin and English is required for effective communication with clients. The position demands flexibility for 24/7 rotating shifts, including weekends and holidays.