Windows Desktop Migration Engineer

Epikso Mexico; Xico; On-site; MXN 360,000 - 600,000; Full time

Job summary

Epikso Mexico is seeking a Migration Engineer with 5–8 years of IT experience, including 3+ years migrating Windows desktops to Azure-hosted environments. You will work with assigned users to ensure business-critical apps function post-migration, troubleshoot end-to-end, and coordinate fixes with partner teams.

You will validate user functionality, perform testing and regression checks, and provide clear updates and reporting on workload, risks and blockers. Strong communication is essential.

Qualifications

• Strong familiarity with Windows desktop environments and application behavior.
• Proficiency in cloud application connectivity (Azure preferred) and access management.
• Python or Java coding proficiency for automation and diagnostics.
• Strong debugging and problem isolation skills (logs, configs, repro steps).
• Strong application testing knowledge (test design, validation, regression mindset).
• Excellent written and verbal communication, including explaining technical issues to non-technical audiences.
• Strong personal project management skills (follow process, manage your queue, accurate reporting).

Responsibilities

• Execute user migrations following the factory playbook, tracking progress and outcomes
• Validate end-user functionality on NDS.Next desktops (M365 Suite, Firmwide applications, internal app store, web apps)
• Perform application testing, defect reproduction, and regression checks before and after migration
• Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration
• Write clear user updates and technical notes; manage expectations and drive closure
• Provide structured reporting on your assigned workload (status, risks, blockers)

Skills

Windows desktop

Azure connectivity

Python/Java

Debugging

Test design

Communication

Project management

Job description

Role summary

We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows desktop migration experience (planning, cutover, validation, and post-migration issue resolution). As a Migration Engineer, you will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management).

Key responsibilities

• Execute user migrations following the factory playbook, tracking progress and outcomes
• Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g., digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools
• Perform application testing, defect reproduction, and regression checks before and after migration
• Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team.
• Write clear user updates and technical notes; manage expectations and drive closure
• Provide structured reporting on your assigned workload (status, risks, blockers)

Must-have skills

• Strong familiarity with Windows desktop environments and application behavior
• Proficiency in cloud application connectivity (Azure preferred) and access management, including core networking concepts and operational troubleshooting
• Python or Java coding proficiency for automation and diagnostics
• Strong debugging and problem isolation skills (logs, configs, repro steps)
• Strong application testing knowledge (test design, validation, regression mindset)
• Excellent written and verbal communication, including explaining technical issues to non-technical audiences
• Strong personal project management skills (follow process, manage your queue, accurate reporting)

Good-to-have skills

• Knowledge of AI-assisted troubleshooting or automation concepts
• Prior application development experience (building, supporting, or modernizing apps)
• Engagement style
• High-volume, user-facing execution with clear daily outcomes
• Works independently within a standardized model, escalating appropriately when needed
• Comfortable partnering across engineering and operations teams