Wellness Experience Agent

Kerzner International; Nayarit; Remote; MXN 167,000 - 234,000; Full time

Job summary

One&Only Mandarina in Riviera Nayarit, part of Kerzner International, seeks a guest services professional with a warm, world-class approach. Greet and welcome guests, check-in on arrival, and promote spa philosophy and available spaces.

You will book appointments, encourage product sales from the spa boutique, and uphold the brand standards. The ideal candidate has at least 2 years in a similar role, is dynamic, proactive, articulate, organized, and capable of multitasking in a fast-paced luxury

Qualifications

• Minimum 2 years of experience in the same position.
• Dynamic
• With initiative
• Ease of speech
• Organized Sales oriented
• Ability to perform multiple tasks at the same time

Responsibilities

• Greet and welcome guests, providing a positive, friendly attitude and world-class service.
• Check-in guests upon arrival for their scheduled appointments, ensuring compliance with the spa standards.
• Promote the philosophy of the spa, book appointments with the aim of selling spaces and promote the sale of products from the spa boutique.

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job

Greet and welcome guests, providing a positive, friendly attitude and world-class service. Check-in guests upon arrival for their scheduled appointments, ensuring compliance with each of the O&O Mandarina Spa standards. Promote the philosophy of the spa, book appointments with the aim of selling all possible spaces and promote the sale of products from the spa boutique.

About You

• Minimum 2 years of experience in the same position
• Dynamic
• With initiative
• Ease of speech
• Organized Sales oriented
• Ability to perform multiple tasks at the same time

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.