Website Project Manager

DearDoc; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A healthcare technology company is seeking a Website Project Manager to facilitate customer communication and project management. This role requires strong organizational skills and the ability to handle multiple accounts effectively. Ideal candidates will have experience in managing projects and ensuring customer satisfaction. This position offers remote work based in Mexico with a competitive salary and great benefits, including unlimited PTO and fully covered medical insurance.

Servicios

Unlimited PTO

11 Paid Holidays

Annual Week off For the Holidays

Medical Insurance fully covered by Employer

Formación

• 1+ years of experience in project management, customer success, or account management.
• Familiarity with project management software tools and methodologies.
• Proven ability to solve problems creatively.

Responsabilidades

• Align on prioritization within the Website team.
• Define project scope and objectives.
• Track progress throughout the project duration.

Conocimientos

Project management

Customer success

Analytical skills

Excellent communication

Time management

Herramientas

Creator Studio

Google Analytics

Google Ads

Facebook Ads

Descripción del empleo

Who we are...

Great Places to work 2022 and 2023

DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.

Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.

We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.

As the bridge between our customers and our products, the Website Project Manager is key in soliciting feedback from our customers about our products and platform, and getting them live in a timely manner. You will be the Voice of the Customer (VoC) to bring feedback to DearDoc’s Website Team. The ideal Website Project Manager will be responsible for being in constant communication with our customers, overseeing projects to ensure they are completed in a timely fashion and within the objectives proposed.

**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**

Must be able to read and write in English

Location: Remote but based in Mexico

Salary: $22k MX - $26k MXN monthly peso salary

Benefits

• Unlimited PTO
• 11 Paid Holidays
• Annual Week off For the Holidays
• Medical Insurance fully covered by Employer

Essential Functions & Responsibilities

• Work with the Website Manager to align on prioritization within the Website team
• Determine and define project scope and objectives
• Work cross-functionally with clients to meet project goals and deadlines
• Develop and manage a detailed project schedule and work plan
• Translating, interpreting, and briefing customers’ requests, expectations, and guidelines
• Identify and remove blockers to enable teams to work productively toward project goals
• Track progress throughout the duration of a project (from definition to launch and beyond) with mindfulness toward dependencies, and facilitate effective communication within and across teams
• Provide a weekly recap of project statuses & priorities for the upcoming week to the website team
• Provide project updates on a consistent basis to customers and customer success managers about strategy, adjustments, and progress

Skills & Background

• Minimum of 1+ years’ experience in a project management, customer success or account management role
• Proven ability to manage a large book of business - you are not intimidated by 100+ accounts
• Ability to ensure client satisfaction, balance customer expectations, and negotiate successful resolutions
• Ability to consistently follow up on customer and team member requests
• Strong familiarity with project management software tools, methodologies, and best practices
• Proven ability to solve problems creatively
• Excellent communication skills, both written and verbal
• Strong time management and organization skills
• Experience with Creator Studio, Google Analytics, Google Ads and Facebook Ads

DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affiliation Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.

We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!

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Great Places to work 2022 and 2023