Waitress - For Western Concept Restaurants

Apt Resources; Xico; Híbrido; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading apparel company in Xico is seeking a motivated Customer Service Representative to enhance customer experiences. This full-time role involves responding to inquiries and resolving issues efficiently, primarily through platforms like Zendesk and Meta. Candidates should have excellent English skills and at least one year of customer service experience. This position offers a salary of $12,000 – $14,000 MXN per month and additional benefits including training bonuses and comprehensive insurance.

Servicios

Paid training and hiring bonus

Performance bonuses

Food vouchers

Comprehensive life and medical insurance

Formación

• Minimum of 1 year of experience in customer service or a similar role.
• Exceptional attention to detail and organizational skills.
• Basic understanding of the sportswear industry is a plus.

Responsabilidades

• Respond promptly to customer inquiries via Zendesk and Meta.
• Identify customer needs to provide efficient solutions.
• Coordinate with other departments to resolve customer issues.

Conocimientos

Advanced English – both written and spoken

Strong interpersonal and communication skills

Attention to detail

Ability to lead problem-solving activities

Time management skills

Experience with Zendesk and Meta

Herramientas

Zendesk

Meta Business Suite

Microsoft Office Suite

Descripción del empleo

At Maxima Apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer Service Representative to take the lead and help elevate our Pro Standard brand to new heights.

RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms.
• Identify and assess customer needs to provide appropriate and efficient solutions.
• Coordinate with other departments to gather information and resolve customer issues.
• Provide regular updates to customers on the status of their inquiries or incidents as needed.
• Gather customer feedback and suggestions to identify areas for improvement.
• Collaborate with the team to implement enhancements and optimize customer service processes.

QUALIFICATIONS

• Minimum 1 year of experience in customer service or a similar role.
• Advanced English – both written and spoken.
• Ability to lead problem-solving activities.
• Exceptional attention to detail and organizational skills.
• Experience using customer service platforms such as Zendesk, Meta, and instant messaging systems.
• Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn and master additional tools.
• Ability to successfully manage multiple tasks in a fast-paced environment.
• Basic understanding of the sportswear industry and product fulfillment processes is a plus.

WHO YOU ARE

• Excellent time management and prioritization skills while handling multiple projects simultaneously.
• Strong interpersonal and communication skills, with the ability to interact at all levels.
• Flexible and able to adapt to rapid changes in the work environment.
• Capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.

Job Type: Full-time.

Salary: $12,000 – $14,000 MXN per month.

Schedule:

• 8-hour shifts
• Monday to Friday / Weekend shift: Thursday to Monday, with Tuesday and Wednesday off.

Workplace: On-site position / Remote for Saturdays and Sundays.

Customer Service Representative

Why You’ll Love It Here:

• Pay up to $15,000 MXN (before taxes)
• 8-hour shifts, 48 hours per week, M-F
• Paid training + $2,500 MXN hiring bonus
• Performance bonuses of up to 30% of your monthly salary
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus
• Comprehensive life and medical insurance
• Growth opportunities as we continue to expand—be part of a company that promotes from within!

Summary:

Looking for an entry-level role where you can make a real impact and grow your career?

At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.

What You’ll Do:

• Provide exceptional support post-purchase to customers via text, email, phone, or live chat.
• Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.
• Work closely with internal teams to deliver effective solutions for customer needs.
• Maintain accurate records of interactions to ensure the highest quality ofli>
• Build genuine connections with customers, creating memorable experiences.

Ready to kickstart your career and be part of our exciting journey? Apply now and join a team that values your skills and growth!