Virtual Trip Coordinator

Destinytravel; A distancia; MXN 688,000 - 1,033,000; Jornada completa

Descripción de la vacante

A travel coordination company is seeking a Virtual Trip Coordinator to assist travelers in planning and managing their journeys. This fully remote position requires strong communication skills and attention to detail, providing personalized support throughout the travel experience. Candidates should have a genuine passion for travel and enjoy helping others. This role offers a collaborative team environment and opportunities for professional growth within the travel industry.

Servicios

Flexible scheduling

Training resources and travel perks

Supportive team environment

Opportunities for professional growth

Formación

• Experience in customer service preferred but not required.
• Comfort learning digital tools and systems.

Responsabilidades

• Handle inquiries via email, phone, and messaging.
• Assist clients with itinerary changes and travel questions.
• Provide destination information and travel requirement guidance.
• Confirm trip details and collect feedback post-travel.
• Resolve concerns with empathy and timely communication.

Conocimientos

Strong written and verbal communication skills

Customer service experience

Attention to detail

Organizational skills

Comfort with digital tools

Passion for travel

Descripción del empleo

As a Virtual Trip Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

Key Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.

Benefits

• Fully remote position with flexible scheduling.
• Access to training resources and exclusive travel perks.
• Supportive and collaborative team environment.
• Opportunities for professional growth within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organizational skills.
• Comfort learning digital tools and systems.
• Genuine passion for travel and helping others.