Virtual Medical Assistant

Human Quality.; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare company in Mexico is seeking a Virtual Medical Assistant to coordinate staffing and scheduling. The role requires excellent organizational and communication skills, as well as proficiency in Google Suite tools. Candidates must have at least 1 year of administrative experience and be bilingual in English and Spanish. This position supports the Clinical Team and involves collaboration with Human Resources. Competitive compensation is provided.

Formación

• Minimum 1 year of staffing and scheduling experience.
• Strong interpersonal and communication skills.
• Friendly, approachable, and highly organized.

Responsabilidades

• Coordinate staffing and scheduling of therapists with clients.
• Generate flexible reports on scheduling status.
• Utilize scheduling software to manage schedules.
• Track cancellations and coordinate coverage.
• Arrange field training for new therapists.
• Support program development.
• Provide support to the Scheduling Team.
• Process claims and billing data.

Conocimientos

Organizational skills

Communication skills

Customer service experience

Bilingual (English-Spanish)

Proficient in Google Suite

Descripción del empleo

Overview

As a Virtual Medical Assistant, you will collaborate closely with the Clinical Team and Chief Operating Officer to coordinate staffing and scheduling of the services, as well as perform a variety of administrative tasks. This position requires excellent organizational and communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities

• Work collaboratively with Human Resources and the Clinical Team to coordinate staffing and scheduling of therapists with clients.
• Generate flexible reports on scheduling status of cases and contract fulfillment.
• Utilize scheduling software to manage client and staff schedules.
• Track and manage staff and client cancellations, and coordinate coverage or make-up sessions.
• Arrange field training for new therapists.
• Support program development.
• Provide support to the Scheduling Team (data entry, phone calls, sending emails, filing, etc.).
• Process and submit claims and billing data to insurance providers and funding sources.
• Perform other duties and responsibilities as assigned.

Requirements

• Customer service and administrative experience.
• Minimum 1 year of staffing and scheduling experience.
• Bilingual (English-Spanish).
• Strong interpersonal and communication skills.
• Friendly, approachable, and highly organized.
• Proficient in Google Suite tools (Docs, Spreadsheets, Slides, Mail, Calendar, Meet, and Search).
• Idiomas: Inglés.
• Palabras clave: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide.