Virtual Assistant - MX&Central Am

Scalesource; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A service solutions company is seeking a Virtual Assistant to provide customer service and administrative support. This remote role requires effective communication skills and multitasking abilities, with a preference for candidates who are tech-savvy and have prior experience in similar positions. A stable internet connection and professional remote setup are mandatory.

Formación

• 2+ years of experience in customer service and/or administrative support.
• Excellent communication skills with C1/C2 English level.
• Proficiency in handling multiple platforms and balancing tasks.

Responsabilidades

• Respond to customer inquiries via phone, email, SMS, and live chat.
• Support sales staff with document preparation and data entry.
• Manage follow-ups and ensure deadlines are met.

Conocimientos

Customer inquiries management

CRM proficiency

Excellent communication

Multitasking

Organizational skills

Educación

High school diploma or equivalent

Herramientas

RingCentral

Zoom

Google Workspace

CRM/ATS platforms

Descripción del empleo

Location: Remote (Work from Home)

Schedule: 8-5 Mon-Fri (PST;CST;EST)

Compensation: $1,200 USD per month

ABOUT THE COMPANY

We operate in the residential and consumer services industry, offering a combination of solutions such as property improvement, home maintenance, and customer-focused programs. Our mission is to provide reliable, high-quality services that bring value to households and communities, while ensuring smooth operations and outstanding client support.

ROLE DEFINITION

We are looking for a full-time Virtual Assistant with a hybrid focus: 50% on customer service and 50% on administrative support. This position will be a key role in daily operations, ensuring smooth communication with clients while also providing essential support to management and sales staff.

WHO ARE WE LOOKING FOR

A professional, detail-oriented, and proactive individual who can balance both client-facing interactions and back-office tasks. The ideal candidate is tech-savvy, comfortable handling multiple platforms, and can manage priorities independently.

RESPONSIBILITIES

Customer Service (50%)

• Respond to customer inquiries via phone, email, SMS, and live chat.
• Qualify potential clients using provided scripts and document lead information in the CRM.
• Schedule and confirm appointments, ensuring optimized calendar coordination.
• Manage follow-ups with customers, including feedback collection and review requests.

Administrative Support (50%)

• Support sales staff with document preparation, data entry, and reporting.
• Follow up on outstanding tasks and ensure deadlines are met.
• Assist with managing internal systems (CRM, spreadsheets, task trackers).
• Provide ad-hoc support to management, including research and preparing reports.

QUALIFICATIONS

• High school diploma or equivalent; further education preferred.
• 2+ years of experience in customer service and/or administrative support.
• Excellent communication (C1/C2 English required).
• Strong organizational skills and ability to multitask effectively.
• Comfortable being on the phone and engaging with customers.
• Desirable: Proficiency with RingCentral, Zoom, Google Workspace, and CRM/ATS platforms (e.g., Workable, HubSpot).

• Professional remote setup and reliable internet.
• Strong Zoom presence and professional communication.
• Must be able to balance client interactions with administrative duties.
• Introductory video submission required as part of the hiring process.