Videogames Customer Service Representative (WRITTEN SUPPORT) IN OFFICE

Keywords Studios; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading gaming support company in Mexico City is seeking a Customer Service Representative to provide written support to players. Responsibilities include resolving issues such as lost accounts and ensuring excellent service through various communication channels. The role requires strong communication skills in both English and Spanish. A full-time commitment is needed with on-site availability in locations like Polanco or Col. del Valle.

Servicios

Salary of $10,500 gross

$1,000 bonus for on-site work

Medical expenses insurance after 3 months

Grocery tickets ($1,200) after 3 months

Law benefits

Career path

Formación

• Must possess strong communication in English and Spanish.
• Ability to multi-task and listen actively.
• Adaptable to changing environments preferred.

Responsabilidades

• Provide written support to players via chats, emails, and tickets.
• Resolve players' issues, such as lost accounts.
• Ensure excellent customer service experience.

Conocimientos

Strong written and verbal communication skills in English and Spanish

Ability to multi-task

Excellent customer service skills

Ability to actively listen to instructions

Adaptability in a constantly evolving environment

Educación

High School Diploma

Descripción del empleo

We are looking for candidates available to work from one of our offices located in Col. del Valle or Polanco.

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment.
• Excellent customer service skills.
• Ability to actively listen to instructions and execute tasks communicated.
• High School Diploma preferred but not required.
• Full-time availability (schedules may rotate across morning, afternoon, and night shifts).
• Must be available to work on-site at our office (location to be determined in Polanco or Col. Del Valle).
• Living in Mexico City or Estado de Mexico.

Compensation & Benefits

• Salary: $10,500 gross (before taxes)
• $1,000 bonus (automatically for working on-site)
• Law Benefits.
• 2 days off.
• Career path.

Benefits after 3 months

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: On-site