Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keywords Studios; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading gaming support company is looking for customer service representatives in Mexico City. This role involves solving player issues and delivering exceptional support through written channels. Ideal candidates are bilingual in English and Spanish and possess strong communication skills. The position offers a salary of $10,500 gross and various benefits including medical insurance and grocery tickets.

Servicios

Salary: $10,500 gross

Law benefits

2 days off

Career path

Medical expenses insurance after 3 months

Grocery tickets ($1,200)

Formación

• Full-time availability required.
• Living in Mexico City or Estado de Mexico.

Responsabilidades

• Communicate with players and solve problems regarding accounts.
• Provide excellent customer service through chats, emails, and tickets.

Conocimientos

Strong written and verbal communication skills in English

Strong written and verbal communication skills in Spanish

Ability to multi-task

Ability to easily adapt

Excellent customer service skills

Educación

High School Diploma

Descripción del empleo

Overview

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

Position Summary

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Responsibilities

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.

Training and Schedule

• THE TRAINING WILL BE ON THE NIGHT SHIFT (2 WEEKS)

Compensation and Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Privacy and Compliance

PRIVACY POLICY: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at Keywords Studios Applicant Privacy Notice.

Role Information

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote