Verifications Specialist - Work From Home (Mexico City area)

Marriott's Grande Ocean; México; A distancia; MXN 462,000 - 555,000; Jornada completa

Descripción de la vacante

A leading hospitality company located in Mexico is seeking enthusiastic candidates for a role that focuses on guest relations and sales techniques. Responsibilities include maximizing revenue through effective communication and service, handling guest inquiries, and adhering to company policies. This position is an excellent opportunity for individuals with a customer service mindset; no prior work experience is required.

Formación

• Must have a high school diploma or G.E.D. equivalent.
• No related work or supervisory experience is required.

Responsabilidades

• Promote awareness of brand image and maximize revenue.
• Communicate with potential owners to verify sales package details.
• Encourage purchases of preview package sales/tours.
• Resolve guest queries and maintain confidentiality.
• Follow company policies and procedures.

Conocimientos

Sales techniques

Customer service

Clear communication

Problem-solving

Teamwork

Educación

High school diploma/G.E.D. equivalent

Descripción del empleo

Overview

Train in office with future work from home opportunities possible!

Responsibilities

• Promote awareness of brand image internally and externally and use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Communicate with potential owners via telephone to verify preview package sales/tours; explain details and requirements related to attending a sales presentation; verify eligibility requirements for preview package sales/tours; overcome objections while maintaining a polite and enthusiastic demeanor.
• Encourage guests or callers to purchase or schedule preview package sales/tours; check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
• Answer guest questions about property facilities/services and contact the appropriate department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones with proper etiquette; develop and maintain positive working relationships with others; support team to reach common goals; listen and respond to concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Critical Tasks and Competencies

• Safety and Security: Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Policies and Procedures: Protect the privacy and security of guests and coworkers; maintain confidentiality of proprietary materials and information; follow company and department policies and procedures; protect company tools, equipment, machines, or other assets in accordance with company policies and procedures; perform other reasonable job duties as requested by Supervisors.
• Guest Relations: Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust; anticipate guests’ service needs; address guest service needs professionally and promptly; engage guests in conversation regarding their stay, property services, and area attractions; thank guests with genuine appreciation and provide a fond farewell; welcome and acknowledge each guest with a smile and friendly greeting, using the guest’s name when possible.
• Communication: Answer telephones using appropriate etiquette; speak to guests and co-workers using clear, appropriate, and professional language; exchange information effectively; provide assistance to coworkers to ensure task understanding.
• Working with Others: Support all co-workers and treat them with dignity and respect; develop positive working relationships with other employees and departments; handle sensitive issues with tact, respect, diplomacy, and confidentiality.

Qualifications

• Education: High school diploma/G.E.D. equivalent
• Related Work Experience: No related work experience is required
• Supervisory Experience: No supervisory experience is required

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.