Vacation Planner - Call Center Inbound Sales - Work From Home (Mexico City Area)

Marriott Vacations Worldwide; Mérida; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading vacation company in Mérida is seeking a Vacation Planner sales associate for its call center. The role involves promoting vacation ownership packages and providing exceptional customer service. Successful candidates will leverage sales techniques to meet objectives and assist guests with inquiries about resorts and accommodations. Training will occur in-office with potential future remote work opportunities.

Formación

• Ability to promote vacation ownership packages over the phone.
• Strong understanding of customer service principles.
• Ability to resolve guest issues professionally.

Responsabilidades

• Promote Marriott Vacations Worldwide brands to sell packages.
• Answer questions about vacation destinations.
• Ensure eligibility requirements for purchasing preview packages.

Conocimientos

Sales techniques

Customer service

Clear communication

Descripción del empleo

Train in office with future work from home opportunities possible!

Job Summary

• Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone.
• Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
• This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
• Vacation Planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
• Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
• Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.
• Vacation planners leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package.
• Confidently ask the potential owner to purchase the package.
• Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
• Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
• Vacation Planners must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.