TUI Hotel Rep | Local Residents

TUI Cruises GmbH; Solidaridad; Presencial; MXN 158,000 - 182,000; Jornada completa

Descripción de la vacante

A leading travel and tourism company seeks experienced Hotel Reps in Mexico to create memorable experiences for guests. The role involves engaging with diverse customers, identifying needs, and recommending tailored experiences. The position offers a starting salary of $158,000 MXN gross/year, plus commission potential of $450-$600 USD monthly. Work in a diverse and inclusive environment with growth opportunities.

Servicios

Standard company iPad and uniform

16 days of holiday plus additional days

Access to training and language lessons

Involvement in charity and sustainability initiatives

Formación

• Hold a driving license and be fully conversational in English.
• Ability to quickly learn new technology and tools.
• Thrive in a fast-paced environment and handle pressure effectively.

Responsabilidades

• Create special moments for guests and make them feel welcome.
• Engage with guests to identify their needs and promote experiences.
• Monitor sales progress and celebrate achievements in service.

Conocimientos

Customer service orientation

Target-driven

Strong communication skills

Problem-solving

Descripción del empleo

Calling all tourism pros based in Mexico!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Hotel Reps. If you have the right to work in Mexico and speak English plus another European language, then keep on reading!

About our offer

• A job at TUI offers more than your basic salary which already starts at $158,000.00 MXN gross/year, and your earned commission on top. For TUI Hotel Reps, an average commission potential starting from $450 USD- $600 USD per month with no upper limit. The more you sell, the more you earn.
• A company iPad & uniform are of course standard.
• Work week of 48 hours with minimum 1.5 days off (depending on role or destination, this could be 2 days off).
• 16 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• Discounts and multiple offers with TUI Club De Benefits.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

About the job

• Create special moments for our guests. Make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations. Promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue.
• Be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
• Monitor progress with sales and service updates, as well as guest feedback. Celebrate successes in meeting sales targets, solving problems, and providing great service.

About you

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• A highly motivated, target-driven individual with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience.
• Turning challenges into opportunities and remain calm under pressure. Proactively identify and resolve issues creatively before they escalates.
• Communicate clearly and effectively, both face-to-face and online. Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience.
• Hold a driving license and fully conversational in English. Additional languages would be a great asset.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

#TUICareers #LifeAtTUI #LetsTUIit #DestinationJobs