Travel Customer Service Representative (Remote)

Manatal; Ciudad Juárez; Remoto; MXN 134.000 - 201.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote work environment

Travel perks and discounts

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to assist clients through every stage of their travel journey. You will act as the primary contact from initial booking to post-trip follow-up, ensuring a personalized, high-quality experience.

Ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences in a remote work setting.

Competenze

• Excellent verbal and written communication.
• Experience in travel/hospitality customer service.
• Detail-oriented with strong organization.
• Comfortable learning new booking systems.
• Reliable and proactive with multi-tasking.
• Passion for travel and helping clients.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conoscenze

Excellent communication

Customer service experience

Organizational skills

Tech-literate

Travel knowledge

Multitasking

Strumenti

Booking platforms

CRM systems

Descrizione del lavoro

Travel Customer Service Representative (Remote)

About the job Travel Customer Service Representative (Remote)

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.