Training Facilitator

Mondelēz International; San Luis Potosí; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading snacks company in San Luis Potosí is looking for a service operations leader to enhance team performance and drive customer satisfaction. You will oversee compliance and quality assurance, coach team members, and manage performance metrics to ensure excellence in service delivery. This role requires strong experience in data management and team leadership within a shared service environment.

Formación

• Experience in overseeing compliance monitoring and quality assurance.
• Ability to ensure effective use of enabling technology.
• Skills in monitoring, analyzing, and improving team performance.

Responsabilidades

• Oversee daily compliance monitoring and quality assurance activities.
• Plan and ensure completion of daily activities and quality standards.
• Coach and motivate team members to achieve performance goals.

Conocimientos

Data management

Leading teams, coaching and mentoring

Managing performance with service level agreements

Client relationship management

Problem solving and analytical skills

Effective communication

Process management skills

Experience in a shared service organization

Descripción del empleo

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance.

How you will contribute

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Data management
• Leading teams, coaching and mentoring
• Managing performance driven by service level agreements and metrics
• Relationship management with a client focus
• Problem solving and analytical skills
• Communicating effectively, verbally and in writing
• Process management skills
• Working in a shared service organization – a decided advantage

Relocation Support Available?

No Relocation support available.

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

If you require support to complete your application or during the interview process, please contact the recruiter.

Job Type

Regular Service Operations (Delivery) Global Business Services

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.