Tracking Operations Specialist

Redwood Logistics LLC; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics company in Querétaro is seeking a Tracking Operations Specialist to manage freight tracking and ensure timely communication with customers. Candidates must be bilingual in English and Spanish with strong problem-solving and communication skills. The role requires attention to detail and the ability to work in a fast-paced environment, providing comprehensive logistical support.

Servicios

Access to learning resources

Employee referral bonus program

Life insurance coverage

Vacation time starting at 12 days

Cell phone allowance

Formación

• Bilingual in English/Spanish required for communication.
• Excellent written and verbal communication skills essential.
• Strong problem-solving and multi-tasking abilities are crucial.

Responsabilidades

• Track load life cycle and communicate freight updates.
• Document data related to shipments accurately.
• Assist with unusual customer problems and resolve order delays.

Conocimientos

Bilingual in English/Spanish

Strong communication skills

Problem-solving skills

Attention to detail

Descripción del empleo

Current job opportunities are posted here as they become available.

Reports To: Senior Director - Operations

Location: Queretaro, Mexico

Work Schedule

This position is full-time and onsite Friday through Tuesday from 7:00 AM to 4:00 PM MX Time with an hour break, but flexibility is available based on coverage.

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work

As a Tracking Operations Specialist working within Redwood Multimodal (one of our entities), you will be responsible for communicating with motor carriers to track freight, communicate updates and resolve issues during transit in a fast-paced environment. Your efforts will directly impact the Redwood standard of meeting or often exceeding service obligations to our customers, while enabling corresponding Redwood business units to provide best-in-class service to our customers and carrier-partners. You will gain an understanding of daily logistical challenges and demonstrate a commitment to operational excellence by executing based on Redwood’s best-in-class procedures and processes.

How You Make a Difference Everyday

• Track load life cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking
• Communicate relevant freight updates to customer and/or internal carrier & operations teams
• Accurately document data entry as it pertains to each unique scenario within a shipment
• Use critical thinking to escalate and provide visibility through load boards and general freight management
• Assist, investigate, and correct unusual customer problems and order delays
• Issue payments for driver expenses when needed

You’ve Got This?

• Bi-lingual in English/Spanish; proficient level for verbal and written communication
• Excellent communication (written and verbal) and interpersonal skills
• Strong problem-solving skills
• Ability to multi-task and change focus quickly
• Exceptional attention to detail
• Prior tracking experience preferred

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

REDWOOD LOGISTICS
1765 N. Elston Ave., Suite 216, Chicago, IL, 60642
P: 844-467-3396
E: [e-mail]