Totango System Administrator

Hewlett Packard Enterprise Development LP; Tlaquepaque; Presencial; MXN 350.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Descripción de la vacante

Totango System Administrator role at Hewlett Packard Enterprise Development LP. Based onsite in Mexico, you will lead implementation, configuration, and ongoing management of the Totango Customer Success platform to support onboarding, adoption, renewal and retention.

You will work cross‑functionally with Customer Success, data engineering, and vendors to optimize performance, ensure data quality, and deliver actionable insights through dashboards and health scores.

Formación

• Bachelor's degree required in a relevant field.
• 6+ years of experience in a related role.
• Facilities with English communication and cross‑team collaboration.
• Strong knowledge of Customer Success operations and lifecycle management.
• Experience administering Totango and CRM systems.

Responsabilidades

• Configure and optimize Totango blocks, attributes, and modules.
• Manage user roles, permissions, and access controls with data governance in mind.
• Build automated workflows, triggers, and SuccessPlays for onboarding and retention.
• Collaborate with stakeholders to align Totango usage with business priorities.
• Troubleshoot platform issues and ensure data integrity and security.
• Create dashboards and reports to provide insights into health, engagement and risk.
• Deliver end‑user training and enablement for Customer Success teams.
• Stay current with Totango releases and best practices.

Conocimientos

Bachelor's Degree

6+ years experience

English communication skills

Customer Success operations knowledge

Experience administering Totango

CRM systems knowledge

Data flows & governance

Strong communication & problem solving

Educación

Bachelor's Degree

Herramientas

Totango

Salesforce

HubSpot

Microsoft Dynamics

Descripción del empleo

Totango System Administrator This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description: The Global Customer Experience Analytics team within HPE’s Networking Business Unit is seeking a curious, creative, and self‑driven Totango System Administrator to lead the implementation, configuration, and ongoing management of the Totango Customer Success platform. The ideal candidate will ensure Totango is optimized to support Customer Success operations, deliver reliable customer insights, and enable scalable digital engagement programs. This role is best suited for someone who is detail‑oriented, proactive, and comfortable partnering across teams to enhance processes and overall platform performance.

How you will make your mark

• Totango Administration & Configuration — Configure, maintain, and optimize Totango SuccessBlocks, attributes, and modules to align with business needs.
• User Management & Security — Manage user roles, permissions, and access controls; depending on job level, ensure compliance with GDPR and internal data governance policies.
• Process Automation — Build and maintain automated workflows, triggers, and SuccessPlays to support onboarding, adoption, renewal, and retention programs.
• Cross‑Functional Partnership — Work closely with the Principal Program Manager for Digital Customer Success and other stakeholders to align Totango usage with business priorities and drive platform adoption.
• Troubleshooting & System Support — Identify and resolve platform issues; collaborate with vendors and internal teams to optimize performance and proactively address risks.
• Reporting & Analytics — Build segments, dashboards, and reports to provide actionable insights into customer health, engagement, and risk indicators.
• End‑User Training & Adoption — Deliver training, create enablement materials, and support Customer Success teams in effective platform usage.
• Continuous Improvement — Stay current with Totango releases, best practices, and new features; recommend enhancements to improve system capabilities.
• Data Integration & Quality Management — Oversee data ingestion from upstream systems; partner with data engineering and source‑system owners to resolve data issues and maintain data integrity.
• Framework Enablement — Partner with stakeholders to design and maintain customer health scores, segmentation frameworks, and lifecycle definitions; ensure accurate implementation and scalability within Totango.

About You

• Bachelor's Degree
• Concluded 6+ Years of experience
• English communication skills
• Strong understanding of Customer Success operations and customer lifecycle management.
• Experience administering Totango
• Familiarity with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics.
• Understanding of data flows, integrations, and governance in customer‑facing systems.
• Strong communication and problem‑solving skills, with the ability to translate technical concepts for non‑technical audiences

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #mexico #operations

Job: Services Job Level: Expert

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